How it works
Our team will sit down with you in a consultation session, to get to know your business, your products/services and your tone of voice
We put together a response matrix in conjunction with your team, that details the different customer service scenarios encountered by your brand, and how you would like each scenario responded to
Our Melbourne based team of community managers then monitor your social media channels after hours, during the hours of 6pm-10pm Mon-Fri and 10am-10pm Sat-Sun, and respond to every query within one hour
In the event of a crisis, our team quickly get in touch with a nominated person at your business, to work through a response plan
After hours community management fees start from $100 + GST per hour.