Academy FAQs & Terms

FAQs · Terms & Conditions

Everything you need to know before (and after) you join. Can’t find your answer? Email us at enquiries@melbournesocialco.com.au and we’ll get back to you.

About the Academy

The Social Co Academy is a social media coaching membership run by Melbourne Social Co. For AU$29 a month, members get a monthly group coaching call, a weekly trend report, a private member community with our agency team, and a library of premium guides.

Small business owners managing their own socials, in-house marketers without an agency budget, and emerging social media managers who want expert guidance and a community around them.

It’s live and updated every week. You get answers to your own questions from people doing the work right now, not pre-recorded theory.

Yes. We teach with simple frameworks you can adapt as you grow.

Yes. The trend reports, hook frameworks and optimisation tactics come from current client work, so they stay useful at any level.

Mainly Instagram and TikTok, with best practice for YouTube Shorts, LinkedIn and Facebook where relevant.

We focus on organic social and content. We’ll flag ad opportunities and share creative tips, but hands-on ads management isn’t included.

Coaching calls

Each call runs for an hour, followed by 15 minutes of live Q&A.

Every call is recorded. You’ll get the replay with timestamps and key takeaways.

Before each call you’ll receive a short form. We prioritise the most-asked topics and leave time for live Q&A. We can’t promise to cover every question, but we’ll get to as many as we can.

The Academy is a group format. If you’d like a 1:1 strategy session or audit, ask in the community and we’ll share options for add-on sessions.

Please don’t. We record every session and share the replay with members, so there’s no need. It also keeps what other members share in the room.

The calls are educational. They aren’t personalised business, legal or financial advice, so check anything major against your own situation.

The member community

In a private WhatsApp group. When you join, your welcome pack includes the link and instructions.

Yes. WhatsApp shows your number to others in the group. If you’d rather keep your personal number private, you can join with a business number.

Be kind and constructive, keep what’s shared in the group confidential, and no pitching or self-promotion unless we’ve given the go-ahead. We may remove members who don’t follow the guidelines.

We keep the community intentionally small so everyone’s questions get airtime and the chat stays useful.

Resources

A growing collection of premium guides and templates built from our agency work, covering strategy, content planning, shoots, copywriting and more. We add and refresh resources regularly, so there’s always something new to use.

It lands in your inbox every week. Keep an eye on your promotions folder for the first one.

You can use them inside your own business or team. Please don’t share, resell or repost them outside it.

Billing and membership

AU$29 a month, billed securely through Stripe.

Yes. Enrolments are always open, and you’ll get access to the community and resource library as soon as you join.

On the same date each month as the day you joined.

Yes. Use the Stripe link in your welcome pack to manage your account and cancel whenever you like. If you get stuck, email us at enquiries@melbournesocialco.com.au. Cancel before your next billing date and you won’t be charged again. You’ll keep access until the end of the period you’ve paid for.

We don’t refund part-months once a billing period has started. This doesn’t affect your rights under Australian Consumer Law.

If it does, we’ll email you at least 30 days before the new price applies. Your current rate stays in place while your membership is active and uninterrupted.

Education and professional development can be deductible for businesses. Check with your accountant.

The Ambition Fund

The Ambition Fund offers fully funded Academy memberships to small business owners and university students who are ready to back themselves. Applications are currently closed. Follow us on Instagram and LinkedIn to hear about future opportunities.

Yes. Recipients get everything paying members get, with no payment details needed.

Can’t find your answer? Email us at enquiries@melbournesocialco.com.au.

Looking for membership terms? View our Terms & Conditions.