The Importance of a Digital Strategy
Being a digital marketing agency, it’s no secret we place great importance on digital strategy and planning. This week we're chatting with our Senior Creative Strategist, Michaela Skilney, who gives some insight into her approach to digital strategy and its significance.
- What challenges do you face when developing a digital strategy?
One of the biggest challenges I face when developing digital strategies for clients is reconciling what’s a reasonable and realistic outcome for a campaign, and what the client expects to achieve. It’s essential to set goals and aspire to reach particular objectives, however social media isn’t an exact science.
More often than not, clients are under the false illusion that an agency can guarantee what content will go viral and how many followers they can attract. The truth is, if an agency can guarantee those types of outcomes, they’ll be employing the likes of automated bots, which are completely at odds with all platform’s T&Cs (and I would be running in the opposite direction!)
What a digital strategy can guarantee is that your social media presence is the greatest reflection of your brand, your offering and what appeals to your audience.
- Does your approach differ client to client?
Every client, regardless of how similar their product, service or audience is, will have a unique set of goals, a unique promotional calendar and to be successful, unique selling points. It’s therefore impossible to adopt a one-size-fits-all-approach from client to client. It may be less efficient on paper this way, to view client’s in isolation, but that’s the difference between what you get with a boutique agency like ours versus a strategy template you can download online!
- In your opinion, is having a digital strategy as significant as a traditional marketing plan?
Regardless of what medium you’re working in – traditional or digital marketing – a strategy is essential to give your efforts a sense of purpose. Without strategic thought and planning prior to the commencement of a campaign, you’re essentially setting yourself up to fail. Without the right preparation, you find you’ll always be in reactive mode and constantly behind the 8-ball!
- When developing a digital strategy, what research is involved?
There’s a ton of research involved when developing a digital strategy, predominantly around target audiences and their digital user habits. Most of the time, clients know their brands intimately and can share the history of their business off the top of their heads. What they mightn’t know, where I come in, is who their current digital audience is, and whether that marries with who they want it to be. The purpose – and outcome – of any digital content, whether that be a social media post, a blog or an EDM (electronic direct mail), is that it will reach someone and be consumed. Research at the digital strategy phase allows for your content to be targeted and seen by those you want to engage.
- Where’s the best place to start when constructing a digital strategy?
In order to create a digital strategy – a plan of attack for a brand that truly speaks to who they are and who they want to be – I need to fully immerse myself in what they do so that the end result feels as though it’s been crafted in-house. This usually begins by meeting with key business stakeholders for a complete brain dump on their part (their offering, their customer, their strengths, their weaknesses, their current digital output, their digital likes and dislikes, their projected sales etc.) as well as understanding what pre-planned promotions, product launches and events are in place for the next 3-6 months. These steps are the foundation on which I build my strategies, so you could say they’re non-negotiable!
- Do you believe every business should have some sort of a digital plan?
Embracing all things digital can be overwhelming for some brands and business owners, but it’s unavoidable. Consumer habits have changed from bricks and mortar stores to online shopping, and information gathering shifting from magazines and catalogues to social media and blogs. If you want your brand to thrive, let alone be relevant, you need to have a digital presence – and what kind of presence you have all depends on a solid digital strategy.
Want to chat to Michaela and our team about putting together a bespoke digital strategy for your brand? Contact us: [email protected] to find out more.
5 things your social media manager wants you to know!
Whether you are a start-up company or an established business, we all know that having a social media manager is an important part of any digital marketing strategy.
However, when working with a social media manager, there are a few things they want you to know.
Wondering what they are? Read on below:
1. Social media is one part of a larger marketing strategy:
While social media can no doubt have an invaluable effect on growing your business and driving sales, it’s not the only part of your marketing strategy that needs consideration. Social media should be included as part of a larger overarching plan that aims to achieve your long-term business goals. Other marketing strategies that work together to grow and build your business could include digital and print advertising, in-store promotions, events, PR or influencer collaborations.
2. Social media is not for business promotion only:
We know you love your business and want to promote it to the whole world, but unfortunately your social media audience doesn’t want to be marketed to all the time! That’s why it’s important to let your social media manager devise the right strategy that combines a mix of your business promotion and general interest content that provides value to your consumer. This strategy will help keep your customers engaged in your business and keep them coming back for more!
3, You don’t have to be on all social media networks:
With a vast selection of social media networks out there, it can be easy to feel like you have to be on every social media platform. But here at Melbourne Social Co, we live by the rule, if you’re going to do something, do it well, so sometimes it’s best to select a couple of platforms and focus on building those followings and engaging those audiences before you continue to branch out.
Once these social media accounts are growing, then perhaps it’s time to consider expanding to new trending networks that are a good fit for your business and your target audience.
4. It takes time to build and grow your social media profiles:
While we all wish there was an overnight recipe for social media success, unfortunately social media results take time. Building a great online community for your business requires many things, including a mix of a great strategy, unique and engaging content and above all consistency! These things must be repeated over a significant period of time in order for you to see the best results
5. There is no ‘one size fits all’ approach:
What works for some brands may not work for your business and that’s ok! This is just one of reasons why you should work with a team of digital marketing specialists who can assess your business, goals and objectives and create a social media strategy and plan that best suits you.
Do you need help shaping a social media strategy or managing your social media accounts? Here at Melbourne Social Co we have an expert team of social media specialists ready to help your business!
Get in touch with us today by sending us an email at [email protected] or calling us on: 1300 386 165.
How To Make Your Social Media Content Go Viral
It’s the dream for all marketers (and business owners) to make your social media content go viral… There’s something exciting about getting your content in front of thousands of people around the world, in turn growing your social media engagement, following and driving leads.
Unfortunately, there's no exact science to creating those highly clickable posts that go from zero to a thousand views in under 5 minutes. However, there are some things you can do to give your content a fighting chance out there in the wide world of social media!
What are they? If you want your social media content to generate as much buzz around the globe as the recent break-up of celebrity favourites Brangelina, read on for our top tips.
Speak to your audience:
Great content is born out of comprehensive social media strategy, that defines your messaging, tone of voice and importantly, your target audience. When planning your content, you shouldn't necessarily be thinking about how to get it in front of everyone - it’s all about getting it in front of the right people! To do this, you must define who your audience is, what their interests are, and create content that will really speak to them. The more engaged your audience is, the more likely it is that your content will be shared.
Encourage User Generated Content:
One of the most effective ways to get your audience engaged is by encouraging them to participate in creating user generated content. By asking consumers to actively participate and engage in your marketing campaigns, you'll generate buzz and take your social media campaign to new levels. But beware - followers are notoriously lazy today, and will only engage in user generated content campaigns if there's an incentive in it for them. Think free product samples, educational ebooks, access to exclusive content and so on.
The more user generated content being created around your brand and marketing campaigns, the greater the reach of your campaign, plus you will seriously enjoy some of the great content your consumers come up with!
Make an emotional connection:
When crafting social media content, don't forget, the most effective posts are the ones that make your audience feel something. Whether it’s joy, sadness, happiness, trust or fear, (although we wouldn't necessarily recommend scaring your audience!) capturing the emotions of your target audience will increase the potential for your content to be shared and liked by many around the globe… Much like the recent news of the Brangelina break-up!
Tap into trends:
Every day there are new trending topics that millions of people around the globe are sharing, commenting and engaging with. A great way to increase the chances of your content going viral is by tapping into these trending topics and leveraging them in your businesses social media content. This includes using trending hashtags as well.
Do you need help creating social media content that can generate some serious buzz?
Get in touch with your digital marketing experts Melbourne Social Co today!
e: [email protected] – P: 1300 386 165
4 Reasons Your Business Should Be On Pinterest
One of the fastest growing platforms, Pinterest, has become an essential part of any digital marketing strategy, with its powerful Search Engine Optimisation (SEO) benefits, ability to increase traffic to your business website and an opportunity for pinners to become creatively interactive with your business.
Not convinced? Here are 4 reasons why your business should be on Pinterest.
Your target market is using it:
A recent survey announced that more than 100 million people are on Pinterest, which means there is a large consumer base just waiting for you to connect with. The target market is typically females under 40-years-old, who have broad interests in a range of topics including pets, fashion, food, travel, fitness, creative DIY, business and more.
Pinners want to engage with businesses:
According to Pinterest, a recent study has shown that when pinners were asked if they’d rather follow a celebrity or business, 83% said they would rather follow a business. This means Pinterest encourages active audiences who are keen to know about your product or service and engage in your business inspirations and interests.
Your pins last forever:
There’s no secret that social media and content marketing is gold for Search Engine Optimisation and Pinterest is no exception. Unlike other forms of SEO strategies, your pins on Pinterest last forever. That means that as search and discovery are at the forefront of what makes pinners engaged, your content will always be there, available and searchable so they can be pinned, clicked on, liked and shared for many years to come.
Pinterest drives traffic:
If one of your main social media objectives is to get people to click through to your website, then Pinterest is the place to be. When you pin an image from your website, it allows pinners to then save that image onto their own boards, or simply click on that image to be taken to your business’s website for more information or to purchase your products or services.
Do you know how to strategically use Pinterest to boost SEO, increase website traffic and create an active online following for your business?
If not - Melbourne Social Co has a range of social media account management and training packages available for your business now.
Contact us for more information: [email protected]