Senior Account Director

July 8, 2025
|By Melbourne Social Co

We’re Hiring: Senior Account Director

Location: Melbourne (Hybrid) | Type: Full-time

At Melbourne Social Co, we don’t just manage social media, we set the standard. We’re a creative, strategy-led agency with a team of passionate experts who deliver results for Australia’s most exciting brands. And we’re on the hunt for a Senior Account Director to help lead the charge.

This is a pivotal senior leadership role within our business, perfect for someone who’s ready to shape client relationships, guide a talented team, and drive strategic excellence across the board.

What You’ll Be Doing

Client Leadership & Strategy

  • Take ownership of a personal portfolio of up to 6 key clients, delivering standout service and strategic direction.

 Team Mentorship & Management

  • Be the first port of call for your client teams, resolving challenges, mentoring on best practice, and helping team members grow in their roles.

  • Foster a culture of collaboration, accountability and ongoing improvement.

Reporting & Communication

  • Present monthly updates to the Head of Client Success, highlighting wins, challenges and opportunities across your portfolio.

  • Work closely with the leadership team to keep communication flowing between strategy, production and client servicing.

Social Strategy Oversight

  • Stay ahead of the curve when it comes to social trends, tools and platform changes.

  • Support the team to deliver work that is not only beautiful,but genuinely impactful.

Balance Big Picture Thinking + Hands-On Delivery

  • You’ll have the opportunity to flex your creative muscles, getting involved in content ideation and storytelling to bring strategies to life.

What We’re Looking For

  • Proven experience leading client accounts and having direct reports, in a social media or digital agency environment.
  • Natural leadership style, empathetic, solutions-focused and always thinking a few steps ahead.
  • Meticulous attention to detail and strong organisational skills.
  • Deep knowledge of social strategy, platform best practices and audience engagement.
  • Clear, confident communication (with clients, team and senior leadership).
  • A proactive mindset, you know how to prioritise and get things done, even when it’s busy.

What Success Looks Like

  • Happy clients who trust your leadership and love the results

  • A team that feels supported, empowered and continuously improving

  • Creative, strategic, and on-brand work delivered across every account

  • Positive, proactive communication with internal stakeholders and management

  • Continued growth in both client relationships and team performance

Why You’ll Love It Here

At Melbourne Social Co, we’re serious about great work, but we’re just as serious about culture. You’ll be joining a female-led agency that values collaboration, creative thinking, and supporting each other. We believe in flexibility, professional growth, and celebrating the wins (big and small).

If you’re ready to lead with heart, think strategically, and help us raise the bar even higher, we’d love to hear from you.

What’s In It For You?

Wellbeing first. We believe in balance. That means flex working, wellness allowances, and a culture that prioritises people, not burnout.

Real career progression. You’ll be part of our senior leadership team, with the opportunity to shape the future of the agency and grow within your role.

Creative freedom. While you’re leading accounts and teams, you’ll still get to flex your creative muscles, collaborating on ideas and strategies that are anything but cookie-cutter.

A supportive crew. You’ll work with a smart, passionate, kind-hearted team who genuinely love what they do (and who will always hype you up on Slack).

We celebrate the wins. From agency lunches to passion projects, we know how to work hard and have fun along the way.

Apply Now
Send your resume and a short cover letter telling us why you’re the perfect fit to careers@melbournesocialco.com.au. Bonus points if you can send us a video that shows us who you are.

Before you apply, check out our Workplace Culture Guide, that gives you some more context as to what makes us who we are.

We work three days a week in our Hardware Lane office, and two from home. Unfortunately we’re unable to accept applications from fully remote candidates.