Melbourne Social Co Celebrates Nine Years In Business

Melbourne Social Co Celebrates Nine Years In Business

Did you know that this month Melbourne Social Co celebrates our ninth year in business? 

Melbourne Social Co Celebrates Nine Years In Business
Melbourne Social Co Celebrates Nine Years In Business

With a traditional fashion editorial background, our Director Shelley Friesen began forging a career in social media over ten years ago – establishing Melbourne Social Co in 2011. While pursuing IT wasn’t a stylish choice for a child of the 80’s, Shelley’s intuition to pursue social media was bang on (much like Olivia Newton John’s leotard in Let’s Get Physical!) “I got into digital marketing through identifying a need for businesses to embrace it. From my experience working in the editorial department of a fashion magazine and as a Marketing Manager for an Australian fashion and accessories label, I could see that social media was a tool businesses could adopt and utilise to connect with their consumers. Despite people’s hesitance at the time to take a leap of faith on such an emerging field, I decided to start my own digital marketing agency!” 

Now a team of fifteen, most of whom can’t remember a world without selfies and Snapchat, Melbourne Social Co has been instrumental in building the digital presence of some of Australia’s biggest brands. 

While 2020 has certainly presented its’ challenges for both our business and our wonderful clients, the power of digital and social media is greater than ever and we’re excited to be able to continue to assist small business owners in navigating this difficult time. (Read our top tips on using social media in times of crisis here.)

Want to get to know our team a little better? Click here.


Need assistance in navigating social media during the COVID-19 crisis? Our team of experts at Melbourne Social Co are here to help you. We can provide a range of services to assist your needs including virtual consulting sessions, copywriting, ad hoc graphic design, digital marketing campaign management and more.

We have a full team with all hands-on deck available to support you.

Our agency is also offering 50% off our online training resources during this time, should you be looking to upskill in social media management, strategy or content creation during your time at home. You can access our online courses here: and use the coupon code: upskillathome to redeem your discount.

Breaking: IGTV & What It Means For Content Creators

IGTV & What It Means For Content Creators

For content creators, the biggest news of the day is the announcement of Instagram’s latest development: the launch of IGTV, a video content stream within the app. IGTV is specifically tailored to be more mobile friendly than YouTube, providing content directly from major creators currently on Instagram.

The news was delivered via Instagram’s business page, with the company saying IGTV will bring audiences “closer to the creatives they love”. IGTV has been created around the insights that audiences are increasingly straying from traditional forms of video consumption, towards consumption of online video content via mobile devices.  A direct quote from the business page says:

“We're evolving with the times; these days, people are watching less TV and more digital video. By 2021, mobile video will account for 78% of total mobile data traffic. And we've learned that younger audiences are spending more time with amateur content creators and less time with professionals.”

One of the most distinctive features of IGTV is the dimensions of the content (9:16), meaning videos will be made to fit phone screens rather than traditional desktop dimensions (used by YouTube). Snapchat Discover (the closest comparison for IGTV) currently provides videos in a mobile friendly format, however the service hasn’t received the popularity originally anticipated, with several shows being cancelled due to lack of viewer interest.

IGTV will allow content up to 60 minutes long, a major development from the current 60 second video limit on the Instagram app. The app also starts playing content from the moment you open the app, and boasts it’s simplicity with regards to browsing and finding content.

There is currently no ad service within the IGTV app yet, although the brand has indicated that this will be a likely development as the app gains momentum. In the meantime, brands can have a presence on the app simply through content creation. As users become more resistant to traditional advertising, they are increasingly expecting engaging, relevant content from the brands they follow; IGTV being the newest platform for brands to experiment with long form content.

If you’d like to learn more about content creation or how we can connect your brand to your target market, contact us at [email protected].



Why Instagram Stories are a must for business in 2018

Why Instagram Stories are a must for business in 2018

Instagram Stories are a feature that Instagram introduced last year to fight off competition from Snapchat. The feature allows users to post photos and videos that vanish after 24 hours (unless you add them as a highlight on your profile, which stay there indefinitely). Instagram Stories are proving to be very effective in getting brand engagement for those who have embraced them already. So, what are you waiting for? Get insta story creating!

Fun facts:

  • 250 million people use Instagram Stories daily
  • Users spend 28 minutes more on Instagram now thanks to Stories
  • 33% of the most popular stories are from businesses
  • 20% of stories posted by businesses result in a direct message

Here are some ways to best utilise Instagram Stories for your business:

  1. A look behind the scenes

As a general rule, consumers love friendly, relatable brands. Stories is informal in nature, so use this to build a rapport with your followers. Show them the process of setting up a photoshoot, the planning that goes into an event or a product launch for instance.

  1. Gift unique offers

Try running ‘stories only’ competitions and putting discount codes up on Instagram Stories to build brand loyalty and reward those that check out all of your content. We all love a discount code or giveaway!

  1. Embrace geotagging and hashtags

Posts that feature one or more hashtags receive over 12% more engagement than those without and posts with a geotagged location get a whopping 79% more engagement. Another great benefit of adding tags to your posts is that you’ll get improved visibility as your post will be included in the Story ring for that area and hashtag. So, add in that hashtag and geotag location stat!

  1. Create polls

Adding a ‘poll’ sticker is a fabulous way to gather opinions from your followers and also get more engagement. The poll sticker allows you to ask your followers a question and customize the answers. E.g. What’s your favourite colour? Red or Green. Polls allow the audience to feel involved with the business and decision making. You get answers and they feel involved…win win!

Social media can be a confusing aspect of business for many people and that’s totally okay! If you think your business would benefit from a little help when it comes to Instagram and your other social channels, shoot us an email - we’d love to chat with you about your strategy!

Ready to start including video in your digital marketing strategy?

The rise of video marketing

If there’s one social media trend your business needs to tap into in 2017 it’s video marketing! From Facebook Live, Instagram stories to the cute and quirky Boomerangs on our Instagram feeds, the options on how to engage with your consumer on social media with video content are endless.

Ready to start including video in your digital marketing strategy? Read on below for more insight into how video content will lead the way this year:

Facebook Live:

Facebook Live is a great way to captivate your audience, create an engaging conversation with your followers and connect with them instantly. Facebook Live gives you a range of options to market to your customers, from demonstrating a product or service, answering FAQs or showcasing some great behind the scenes content. The trick? Prepare in advance, you only get one shot at going live!

It’s all about the stories:

From Snapchat to Instagram stories, businesses now have the opportunity to continue to give their customers updates on their business in ‘real time’ with content that only last 24 hours. These stories are a great way to showcase some engaging behind the scenes content including the day-to-day running of your business or an event or photoshoot. As the stories aren’t permanent, you can be as ‘real’ as you like and don’t have to focus on aesthetically perfect imagery, rather on uploading content that keeps your fans interested.

The power of multiple platforms:

Perhaps one of the best things about video content for businesses is that you can share it across all of your social media platforms! Recent statistics have shown that 85% of adults aged 18-49 use multiple devices at the same time, meaning you have the opportunity to share your video content to someone on your YouTube channel, who is also scrolling through their Instagram feed and checking Facebook all at the same time!

And the best part? Your consumers want to watch it:

There’s a reason video content is becoming so popular, and that’s because your consumers actually want to watch the content. Four times as many consumers would prefer to watch a video about a product than to read about it, which means your consumer is already open to looking at your content, you just have to captivate them!

Are you ready to start including video content into your social media marketing plan this year? Contact your team of content creators at Melbourne Social Co today.

e: [email protected] – P: 1300 386 165





2017's Social Media Trends

2017's Social Media Trends

It's the beginning of a brand new year, which means it’s the perfect time to evaluate your current digital strategy and include new social media trends into your plan for 2017.

As the social media space is ever-changing and new trends are emerging every day, we’ve rounded up some of the biggest social media trends to leverage in 2017, so you can take your business’s social media marketing to the next level!

Read on below for the top trends:

Live video

There’s no denying that video played a vital role in marketing in 2016, from Facebook Live to Instagram Stories, Snapchat and the continued growth of YouTube and its ‘mega stars’.

In 2017, expect to see more brands tapping into the power of video, through live-streaming events and seminars on their social media networks as a way to boost their social media reach and consumer engagement.

This will be predominately posted through Facebook Live and Instagram Stories, which means if you haven’t started using these great features, now is the time to integrate them into your social media marketing strategy.

One stop shop:

As consumers are spending more and more time on social media, it’s no surprise the our favourite social media channels are slowly turning into a ‘one stop shop’ for everything from accessing great content to purchasing products or services.

This is signaled by Pinterest’s buyable pins and Instagram’s newly formed shopping platform which will soon give consumers the opportunity to view pricing information on products and click a link to purchase the items of interest.

The aim is to give consumers everything they want all on one site, so they don’t have to veer away from the platform for anything else.

Facebook isn’t going anywhere!

There has been increasing doubt over the past few years about the relevance of Facebook in the digital marketing space, especially thanks to the rise of platforms like Instagram and Snapchat. However, statistics are showing that Facebook is still the most used social media platform around the globe for both end users and B2B brands which means you shouldn’t discount it from your marketing strategy.

While it’s true that consumers are using new platforms like Snapchat and Instagram, they are not replacing Facebook, rather using it in conjunction with the other platforms.

The decline of organic reach: 

In 2016 we saw the increasing decline of organic reach on platforms like Facebook and Instagram, with greater preference given to accounts that use paid advertising along with producing great, authentic and quality social media posts.

This means in the New Year it’ll be even harder to get your content ‘out there’ without putting a bit of money behind your social media content. Your budget doesn’t have to be large, but any money you can put towards Facebook/Instagram advertising will really make a difference.

Do you need help tapping into these social media trends in 2017? Get in touch with your digital marketing experts Melbourne Social Co today!

e: [email protected] – P: 1300 386 165.

The Lowdown on Snapchat for Business

The Lowdown on Snapchat for Business

Ever since its launch in 2011, Snapchat has become a seriously popular social media platform for both businesses and individuals thanks to its instant, creative and interactive features.

While it’s most commonly used by the millennial generation, many Australian businesses are embracing the Snapchat revolution thanks to its potential to reach - well over 3 million Australians use the social media platform on a daily basis.

Ready to start using Snapchat for your business? Read on below for more information on this trendy social media platform and why you should use it now!

What is Snapchat:

Snapchat is a social media platform where you can send pictures or videos with a 10-second time limit to your choice of followers. You can also send “stories” which are 10-second media items that all of your followers can view for the next 24 hours. Snapchat also has a variety of fun features, including animated filters, instant messaging, voice/video calling and replay options.

Why should businesses use it? 

Many businesses are tapping into Snapchat’s popularity to run marketing campaigns including ads, sponsoring interactive features, as well as using it on a day-to-day basis as a way to connect with their audiences. Businesses including Samsung, McDonalds, MTV and Cosmopolitan along with well-known personalities like Ashy Bines, Lara Bingle and Kim Kardashian use Snapchat as a vital marketing tool for their businesses or personal brands by posting multiple daily “stories” to keep their consumers engaged and connected.

How can businesses use it?

For businesses, the main aim of communication on Snapchat is to engage your audience in your business by posting short “stories” to all your followers. You can use these stories to promote sales, updates on the business, share behind the scenes footage, run influencer takeovers, post instructive or informative videos and a whole lot more! The options on ways to market your brand are endless.

A few examples of how Australian businesses have used Snapchat include Myer, who used Snapchat to live stream their fashion parade for Spring Fashion Week, along with Cricket Australia who shared highlights of the Ashes series. Other examples include retail brands like Showpo and Frank Body who use Snapchat to take fans behind the scenes of their photoshoots, share tips, run influencer takeovers and more.

Unsure how to get started using Snapchat for your business? Or, would you like to know more about this popular social media platform? 

Get in touch with Melbourne Social Co today.

e: [email protected]

P: 1300 386 165


Content Creation by Melbourne Social Co

Social Media Terminology 101

Sometimes the world of digital marketing and social media can seem hard to understand, that’s why we thought we’d share with you some of the most commonly used terms in social media so you can start to get your head around this essential marketing tool.

Common social media marketing terminology:

SEO: Perhaps one of the most important terms for all businesses to know is SEO – which stands for Search Engine Optimisation. Search Engine Optimisation refers to implementing strategies and techniques to improve the quality of unpaid traffic to a website from search engines.

Hashtag: A hashtag is used to categorise content on social media platforms and make it searchable for consumers and audiences. An example could be #fashion.

Engagement Rate: Here at Melbourne Social Co we are big believers in measuring the engagement rate of your social media marketing content. But what does it mean? Engagement rate refers to the amount of times people have clicked, liked and shared your content on any given platform.

Facebook Advertising: Advertising on Facebook has quickly become a huge part of any business marketing strategy. It refers to paying to “boost” posts on Facebook so more people can see the content and engage, or to create banners or posts with varying objectives to target your consumer. Facebook advertising can be tailored to a range of demographic variables from location, age, gender and interests.

Re-tweet: This term comes from Twitter and happens when another account shares the tweet you have posted so that their followers can also see the content regardless if they are following you or not. Re-tweeting is a great way to make your twitter account and content visible.

Snapchat: Loved by millennials, Snapchat is a social media platform where you can send pictures or videos of your day-to-day life with a 10-second time limit to your choice of friends. You can send “stories”, which means all your friends can view the 10-second media for the next day or so, or send images directly to a person for a one-time only viewing.

Instagram: One of the most on-trend social media marketing platforms right now is Instagram, a great way to share images to your followers in a visual, creative and engaging way.

Pinterest: Commonly referred to as the new ‘Google’ of image searching, Pinterest is a way to create visual boards of images on various topics that have link backs to your business or personal website or other sites of interest.

GIF: GIF is an acronym for Graphics Interchange Format, which means small-animated images that consumers love!

Handle: This term refers to the name of someone’s social media account. For example, our Instagram handle is @melbournesocialco.

Need help figuring out other social media lingo or social media in general? We have a range of packages and services available for your business, including content creation and distribution and social media 101 training.

Contact us: e: [email protected]

Why is Social Media important for small business?

Why is Social Media important for small business?

Because your customers are already using it.

Consider these statistics of Australian Social Media users from August 2014:

Social Media Statistics Australia – August 2014 - source

1. Facebook – 13,400,000 users (steady)

2. YouTube – 13,000,000 UAVs

3. – 6,100,000

4. Tumblr – 4,600,000

5. LinkedIn – 3,900,000

6. Blogspot – 3,050,000

7. Twitter – 2,791,300 Active Australian Users (see calculation)

8. Instagram – 2,060,000 Active Australian Users (see calculation)

9. TripAdvisor – 1,550,000

10. Yelp – 1,300,000

11. Snapchat - 1,070,000 Active Australian Users (see calculation).

12. Tinder – 1,000,000 Australian users

13. Flickr – 740,000

14. Pinterest – 380,000

15. Reddit – 160,000

The chances are that much of your target market is already using social media. If you want to reach clients and prospects, you need to be where they are – by using social media you’ll increase the odds that your marketing message will get through to a significant number of them.

It will help you connect with your customers/clients.

Most marketing channels are one-way in nature – a business sends out its marketing message, and the consumer receives it. With Social Media, you can actually have a conversation with your audience. Social Media helps to create a community of fans and followers that see you as more than just a business entity.

They’ll view you as someone they trust, and people use the services of those they trust.

žNot sure where to start in the crazy world of Social Media? Melbourne Social Co offer a range of packages for businesses looking to begin, expand on or capitalise on the ‘noise’ their brand is making in the digital world.

Contact us for more information - [email protected]