Senior Account Manager

We’re on the hunt for a Senior Account Manager to join our Melbourne-based team.

Working closely with our Head of Social Media, Accounts and General Manager, you will be responsible for the end-to-end management of client accounts. We’re looking for an experienced professional who is ready to jump into a senior role, working across a portfolio of global brands.

This role is ideal for somebody who has 3+ years experience in social media marketing, (agency experience is highly preferred) and who wants to develop a leadership career in the social media industry. The perfect candidate will have excellent customer service skills, will be highly organised, have an eye for detail, and will be bursting with ideas and initiative. It’s important to us that you’re the type of person who can pick up the phone and build strong relationships with your clients.

Experience working with clients in hospitality and property and construction is a bonus.

This is a full time position, with a hybrid working model, with 2 days per week worked from home, and 3 days per week worked from our Collins Street studio.

About Us

These are the values that define us as an agency.

ONE TEAM – We work together, with trust and respect, to deliver for our agency and clients.

CARING – We look out for ourselves, each other, our agency and the community.

COLLABORATIVE – We collaborate and share ideas to foster creativity.

DEPENDABLE – We do what we say we will do.

PASSIONATE – We are passionate about our work, and drive business growth together as a team.

Our ideal candidate will embody our agency values, and will be passionate about driving growth and positive change for our successful agency. Before you apply, please review our Workplace Culture Guide.

Position Description:

Your key responsibilities will include:

Strategy & Onboarding 

  • Attend client strategy meetings on behalf of Melbourne Social Co as required, and assist the Head of Accounts in onboarding new clients

Account Management 

  • Working closely with clients and other stakeholders as a key agency point of contact
  • Assist with project managing creative campaigns from concept through to completion
  • Meeting and assisting clients with their account needs
  • Brief creatives, copywriters and designers to create campaign assets for social media, EDMs and websites
  • Proactively find and utilise social media and marketing trends to use for client campaigns when relevant
  • Preparing weekly and monthly reports and attending regular client WIP meetings

Must Haves:

  • The ability to lead and manage a team is a positive, supportive manner
  • Highly organised, with an ability to meet strict deadlines
  • Able to take direction but work autonomously, with excellent time management skills
  • Ability to multi-task and juggle multiple projects at once
  • Ability to edit and proof-read your work and the work of others
  • Confident with technology (our most-used platforms are Slack, Sprout, Canva and Meta Business Suite)
  • Ability to think outside the square
  • A strong understanding of Meta paid advertising
  • Confident customer service skills

What can we offer you in return?

  • A competitive salary in the range of $80,000 – $85,000 + super, relevant to your level of experience and skills
  • A monthly wellness allowance
  • A supportive, female-led team
  • Career growth, mentoring and upskilling opportunities
  • A hybrid working model, working 2 days from home and 3 days from the studio each week
  • The opportunity to work with and contribute to the campaigns of global brands
  • Regular team social activities

Please email [email protected] with your CV and a cover letter. If you’d like to send us a video about who you are, that would be even better!