How to choose a digital influencer to work with
There are so many reasons why using influencers is a great marketing tool for your brand, including creating brand awareness, fostering consumer trust, and an excellent ROI (return on investment) compared to other media investments. With influencer marketing, you’re effectively investing in quality content, media costs and celebrity endorsement in the one go, and if you choose the right influencers to work with, you can see some great results.
Here are our top tips for choosing influencers for your brand:
Followers, Engagement & Budgeting
The size of your brand and your budget will determine whether you partner with micro or macro influencers. A micro influencer has between 1000-10,000 followers, and generally yields an 8% engagement rate. While your content is reaching a smaller audience, this audience is generally highly targeted. Micro-influencers are generally cheaper, and some may even promote your brand for free in exchange for samples, however this is not the norm. Macro influencers have 10,000-100,000 followers, with an average engagement rate of 4%. These influencers will reach a larger audience, which may not be as targeted as your micro influencers, however can perform excellently if you choose an influencer who matches your brand target audience.
Budgeting for influencer campaigns can be tricky, as each influencer sets their own rates, which aren’t necessarily consistent across the market. As a general guide, between $25-75 per thousand followers is standard.
The Warning Signs
The biggest concern with consumer marketing is that the money you invest won’t turn into brand conversions or customers, and the biggest risk of this is if the ‘influencer’ has bought their likes or followers. To avoid making a poor investment:
- Take a look at their likes and comments, and compare these to the average engagement rates for their followers. If they’re only getting 100-200 likes with 50,000 followers, it’s almost guaranteed their followers aren’t organic.
- Take a look at their content. Is this an account you’d follow? Is their content original? If an influencer’s content doesn’t meet this criteria, it’s worth wondering whether you want to pay them to represent your brand. If you’re not interested in what their posting, chances are your audience won’t be either.
- What brands have they partnered with in the past? The value of consumer marketing can be lost if they’re promoting your brand directly alongside your competitors. One of the advantages of using micro-influencers is the reduced risk of existing sponsorships.
If you’re interested in influencer marketing or would like to plan your digital campaign, contact us at info@staging.project-progress.net
Instagram algorithm changes – a return to form?
In March, Instagram launched a fresh series of algorithm changes that aim to organise user feeds more chronologically. This change addresses criticism by users that feeds are regularly clogged up by old photos viewed hours ago, with new posts seemingly lost.
The shift will be a welcome change to users, who can now feel more confident that their posts will be seen by their followers in a timely fashion. However, these ‘changes’ aren’t really a huge shift, if anything they’re a return to form for the platform, who until 2016 arranged user feeds entirely chronologically.
If we had to organise social media platforms in terms of their user feeds, you could quite neatly divide most platforms into two camps. In one camp are platforms such as Facebook, who rely very heavily on algorithms to predict and arrange a user’s feed according to their activity and habits. In the other camp, real time platforms such as Twitter, who arrange their user feeds predominately chronologically and encourage news-based interaction and live tweeting.
Increasingly, Instagram isn’t very easily distinguishable into either camp. While the platform was founded on the principle of showing you and your friends’ personal snaps as they happen, the major shift in 2016 to an algorithm based feed mirrors its parent company Facebook. This latest ‘change’, best described as a ‘revision’ will hopefully strike an equilibrium by controlling what a user sees while keeping feeds fresh and timely.
The main takeaway from this latest round of changes? Expect to see more up to the minute posts, less photos from 2 days ago but a feed that is still arranged around your user habits. This minor tweaking of the Instagram feed is a timely reminder for businesses to evaluate their own social media strategies, and to explore the growing list of features Instagram now offer. At the top of the list is Instagram stories. Stories are a great way to reach users up to the minute, encouraging a series of posts throughout the day and lessening the dependence on the traditional feed to reach users.
Would you like to review your social media strategy or content plan? Get in touch today.
Why social media content must be engaging in 2018
Why creating and sharing engaging social media content is more important than ever
We are living in a day and age where our train ride to work, lunch time smoothie and evening workout are projected into the digital world. And brands have moved into the world of Instagram and Facebook as a means to further their influence and increase engagement. So much so, that our social media feeds are now flooded with ads and promotions, frustrating users to the point where there has been a decline in usage, particularly on Facebook.
In retaliation, both Facebook and Instagram have changed their algorithm. The algorithm affects where your posts appear on the feed, who sees your content, and therefore your reach and organic engagement.
Through the altered algorithm, the social platforms intend to show content that will encourage meaningful interactions between users. The posts appearing on our social media accounts are now arranged according to the content you are most likely to interact with. This change in the algorithm penalises brands that come across as overly promotional, therefore pushing them to work harder on gaining customers and potential clients attention. Many aspects of user’s online interactions are taken into consideration within the algorithm, but ultimately, content needs to be engaging to further reach and gain followers.
So, what makes a social media post engaging? How can you influence your followers and encourage them to interact with your content? And hence, how can you grow your following and further your reach?
Know your target audience.
And work hard on providing them with content they will take an interest in.
Ensure images, captions and comments are all “thoughtful”. This is vital in maintaining an identifiable persona. “Thoughtful” content is the kind where followers can see the authenticity, value and quality within each online interaction. Your account is a reflection of your brand, consequently, your online interaction must echo your accounts personality.
Encourage interactions on your account. The more interactions occurring on a post and the longer users engage with it, the more people who will see it. Prompting users to comment on your post, through questions or content they can relate to, will encourage conversation within your account.
Utilise your social platforms. Facebook and Instagram will reward you for this and it will also add dimension to your digital identity. Create stories, send messages and comment on other account’s posts. Videos gain more engagement than images and live videos gain 6x more interactions than regular videos on Facebook.
Social media is constantly changing and evolving. Staying informed of the latest changes will help in maintaining a strong digital presence. But, perhaps most importantly, ensure your online interactions reflect the essence of your brand.
“Social media is a way that businesses can humanise their brand. By creating and sharing really engaging content, both internally and externally with your customers, you put a face to your brand which helps develop trust – be it among your team or with your customers." says our Director Shelley, in a recent article.
Make sure every post, comment and like is made with intent and speaks to who you are as a business. Genuine interaction and engagement will always follow.
Want help creating engaging content for your brand? Find out more about our content creation services by getting in touch today.
Why Instagram Stories are a must for business in 2018
Instagram Stories are a feature that Instagram introduced last year to fight off competition from Snapchat. The feature allows users to post photos and videos that vanish after 24 hours (unless you add them as a highlight on your profile, which stay there indefinitely). Instagram Stories are proving to be very effective in getting brand engagement for those who have embraced them already. So, what are you waiting for? Get insta story creating!
Fun facts:
- 250 million people use Instagram Stories daily
- Users spend 28 minutes more on Instagram now thanks to Stories
- 33% of the most popular stories are from businesses
- 20% of stories posted by businesses result in a direct message
Here are some ways to best utilise Instagram Stories for your business:
- A look behind the scenes
As a general rule, consumers love friendly, relatable brands. Stories is informal in nature, so use this to build a rapport with your followers. Show them the process of setting up a photoshoot, the planning that goes into an event or a product launch for instance.
- Gift unique offers
Try running ‘stories only’ competitions and putting discount codes up on Instagram Stories to build brand loyalty and reward those that check out all of your content. We all love a discount code or giveaway!
- Embrace geotagging and hashtags
Posts that feature one or more hashtags receive over 12% more engagement than those without and posts with a geotagged location get a whopping 79% more engagement. Another great benefit of adding tags to your posts is that you’ll get improved visibility as your post will be included in the Story ring for that area and hashtag. So, add in that hashtag and geotag location stat!
- Create polls
Adding a ‘poll’ sticker is a fabulous way to gather opinions from your followers and also get more engagement. The poll sticker allows you to ask your followers a question and customize the answers. E.g. What’s your favourite colour? Red or Green. Polls allow the audience to feel involved with the business and decision making. You get answers and they feel involved…win win!
Social media can be a confusing aspect of business for many people and that’s totally okay! If you think your business would benefit from a little help when it comes to Instagram and your other social channels, shoot us an email - we’d love to chat with you about your strategy!
Top digital trends for 2018
2017 saw Instagram prevail, augmented reality grew in popularity and sponsored ads became a huge brand priority. What digital trends will we see in 2018? We want you to be ahead of the curve so here are some digital trends we think you should keep an eye on in 2018:
- Video
Video content is huge. It was last year and it will be this year too with most consumers preferring to consume content in video format. All social media platforms are investing in video content to help generate engagement and increase followers. It is expected that by 2020, 80% of consumer internet traffic will be made up of video content, so if video isn’t already in your social plan, put it in there folks. You’ll thank us later!
- Messaging apps (chatbots)
A chatbot is a software application built to stimulate human conversation. Many brands are utilising this software to assist in responding to consumer enquiries. Some consumers prefer this form of communication over email and phone calls because you get instantaneous updates and answers. But proceed with caution! Automated chatbots can take away from the connections you're building with your fans on social media and can make your brand appear less genuine.
- Augmented reality (VR)
Augmented reality is a fascinating trend. From Google Glass and Pokémon Go to face filters, consumers are intrigued by the idea. Snapchat and Instagram have capitalised on this trend, with consumers loving their AR capabilities (most in the form of face filters). You’ve no doubt seen Snapchat’s dancing hot dog too...1.5 billion other people have too. With new phones like the iPhone X using facial recognition and augmented reality technology, there’s no doubt that this trend will continue to grow.
- Live streaming and ephemeral content
Live streaming started its surge in 2017 and will continue to grow this year. 82% of consumers would rather watch a live video over reading a blog or written social media update. Instagram and Facebook both support the format with their ‘live stories’ making it easy for your brand to jump on board the trend. Ephemeral content is also growing in popularity. This is short-lived content that disappears (usually after 24 hours). Audiences like ephemeral content because it’s more authentic than planned content.
- Influencer marketing
Influencer marketing is one of the fastest growing marketing channels and it’s not hard to see why. Did you know that 49% of Instagram users rely on recommendations from influencers? Building relationships with influencers is something brands should be focusing on in 2018 as influencers become more selective about who they work with.
Before you start addressing these new digital trends and implementing them into your digital plan, it’s important to take time to reflect and learn what worked and what didn’t last year. If you’d like some help analysing your digital performance last year or would like to set up a new digital plan for 2018, shoot us an email, or enquire about a consulting session.
4 Successful Christmas Marketing Campaigns
Should I buy a dress for Aunty Kate from Country Road or Seed? Should I get a voucher for Pop from Bunnings or Mitre 10? Christmas is a super competitive time, so it's no wonder that brands are breaking creative barriers and doing everything they can to be more innovative when it comes to their digital marketing efforts over the silly season.
Here are a few examples of Christmas digital campaigns that we think were really effective.
One of our all time favourite campaigns is Ted Baker’s “TedsElfie” campaign from 2014. Ted Baker fans were encouraged to follow @TedsElfie on Instagram to participate in the game. Ted Baker created a number of Instagram accounts for the campaign, with each account featuring hand drawn images where users had to find the seven ‘missing’ elves, in return for prizes. The brand would drop hints on where to look and encourage their fans to watch the TedsElfie hashtag to be kept in the loop. Ted Baker had over 37 thousand interactions throughout the campaign and 14.5 thousand competition entries. Amazing right?!
Another campaign we loved was Topshop’s 2013 “Dear Topshop” campaign. Run purely on Pinterest, this campaign was amazing for engagement and exposure. The campaign asked fans to create a mood board on Pinterest dedicated to the perfect Christmas day. Users could pin things like decorations, dream outfits and food. All pins had to include #DearTopshop and the best boards received shopping sprees worth up to 500 pounds ($900). You’d be crazy not to enter really!
A campaign we’ve loved this year is Spotify’s “2017 Unwrapped” campaign.
The campaign showed users their top artists and songs of 2017, as well as how many minutes of music they listed to. The brand incorporated a fun little quiz into the campaign, which engages users. Spotify also gifts users with two playlists - one featuring their top songs of 2017 and another handpicked playlist based on what music they love. The brand also encourages users to share their “2017 Unwrapped” on their social media pages, with links to do so. Spotify’s campaign builds customer loyalty and makes users feel special. Interestingly, it makes users login to access the campaign so this could definitely be a tactic to re-engage lost customers. Seems pretty great to us!
If you’re new to Christmas campaigns, a popular one to start with is the ‘12 Days of Christmas’ campaign where each day features a new giveaway, discount code or offer. For example, Broadsheet in Melbourne is currently doing their 12 Trays of Christmas where they give away a new product each day. This is great for engagement and obtaining new customers.
Do you want to incorporate some amazing digital campaigns into your social plan for the New Year? Get in touch today to book in a consulting session with our team.
Managing social media over the holidays
Managing your social media presence over the holidays: what you can do now to plan ahead!
You’ve worked hard all year...you’re craving a holiday and can’t wait to take a break from corporate life. Phone on silent, cocktail in hand, feet dipped in the pool. Sounds like a dream...can we come?! But wait...what about your social media accounts? Who will look after them while you’re busy unwinding? Social media never sleeps and consistency is key. Correct! So, we’ve come up with some tips to help you manage your social media presence over the holiday season.
Plan, plan, plan. Planning ahead is key. Sure you’ll have to work your butt off up until your holiday break begins but you’ll definitely thank yourself later! Think of what you want to do and achieve over the holiday season. How many emails will you be sending out to subscribers? Are you launching a new product? Are you planning a huge sale? Write all this information down so you know what you’re striving for.
Create content now! Content creation takes time so set aside some one-on-one time with your camera and computer to put together some amazing content your followers will love. Having a bank of images ready to caption and schedule is invaluable come holiday time. Create some short, fun little videos to engage your audience. They’ll be sick of seeing ‘SALE’ images and baubles in every second photo on their social feeds, so grab their attention by giving them something new and exciting to look at.
Schedule away! Scheduling programs will be your godsend. They make life 110% easier. Facebook is great because it allows you to schedule content on the platform itself. For other social platforms like Instagram, you’ll need to use an external scheduling program to plan your content. Some examples include; Hootsuite, Later and Buffer. You will have to spend quite a bit of time adding each piece of content to the schedule, but your future self will forever be in debt when all you have to do is press ‘publish’.
Yes, a dream holiday would mean zero responsibilities and ever flowing cocktails but if you’re a business owner, you may have to succumb to checking your social accounts every now and then just to check in. Respond to comments, direct messages and do a bit of good ‘ol community management. 10-15 minutes out of your day isn’t so bad hey!
We hope these tips will help in the lead up to the Christmas period where all you want to do is relax!
Do you envisage this next month being a tough one? Do you think you’d prefer to have someone else manage your social accounts? Shoot us an email; we’d love to help!
Create, Credit, Copyright
Don’t get us wrong, the Internet is a wonderful platform that has leveraged marketing opportunities for thousands of brands and created a whole new industry for those creatively driven. However, it hasn’t come without some bad practices largely due to ignorance and laziness. If you haven’t figured it out by now, we’re talking about copyright.
Did you know that if you create something original, whether it be music, written work or a photo, your work is protected under Australian Copyright Law? This protection is instantaneous from the moment of creation and no copyright registration is required. What many people don’t realise is that this law extends to content that is posted to social media. Have you ever come across an Instagram #inspo account or seen a photo credited with ‘image via pinterest? If you have, then it’s likely you’ve come across content that is breaching federal legislation.
Social media, particularly Instagram, is a platform that encourages people to share content and inspiration. However, in some scenarios, people have taken the sharing culture a little too far by claiming other’s content as their own.
To ensure that you are following social media etiquette, we have put together a few tips that will help you to keep your feed honest, reputable and legal.
- Ask permission to regram the original content creator’s image by simply sending them a quick DM. Most people are more than happy for you to share their content as long as you tag them in the photo and credit them in the caption.
- Tag and credit! Be sure to always tag and credit the content creator in both the caption and the image tags. This way you’re never misleading anyone.
- If in doubt or you can’t find the original content creator, consider whether you really need to post that particular photo.
Why not have a go at trying to create your own content. We’ve shared plenty of handy tips and tricks in our ‘Mastering the #flatlay’ online course to help you get started.
How to create an engaging Instagram feed
Is your brand's Instagram account flatlining? It's no secret that Instagram is one of the hardest platforms to manage and grow at the moment, but there are a few things you can do to get your brand back on track.
Let's get back to basics
Upload an eye-catching profile pic
The profile pic real estate is limited, so use it well! Generally a logo, or an abbreviated version of your logo using block colour works well here
Write a catchy bio
A great Instagram bio should:
- Explain a bit about you / your brand and what you do
- Appeal to your target audience
- Showcase your tone of voice and brand personality to give fans a taste of what to expect
Make sure your contact details are correctly listed
Is your account set to business, and have you linked it with your Facebook page for seamless advertising campaigns?
Now that you've got the basics covered, it's time to develop your Instagram style guide.
Pay attention to your colour palette
Some of the most successful Instagram accounts tend to use a select colour palette for their photos, helping them to create a distinct style.
Keep your fonts consistent
Aspirational/quirky quotes and text overlays are all the rage on Instagram. To create a cohesive aesthetic, make sure you keep your fonts are consistent throughout your feed.
Now that you have your basic design guidelines, you can start creating some content. At this point, we suggest thinking about your feed as a whole, rather than working image by image
First impressions count, and when someone is checking your brand out on Instagram, they’ll most likely look at the first three rows of your grid first. Do your images all work well together? In today’s world, your feed is essentially your business card, so we suggest taking some time to make sure it’s the right representation of your brand.
Filters
If you’re using a filter, trying picking one, and sticking with it throughout the feed.
Using Apps to plan your content
What can you use?
There are heaps of programs on the market that you can use to schedule and plan your Instagram posts. Just make sure you aren’t using one which navigates around Instagram’s API.
Here’s a few programs you can use to plan your Instagram posts:
Later (previously Latergram)
- Re-directs posts through their app, at time you’ve scheduled
- Provides a series of tiered plans to choose from depending on the size of your business, and how many posts you plan to schedule
- Allows you to edit photos from inside the app
- Provides a grid view so you can preview your page before you post
- The media library allows you to store as many photos as you need to help make scheduling even easier
Plann
- Aimed at creatives, Plann is all about creating an aesthetically pleasing Instagram feed
- Grid view allows you to add multiple photos at a time and drag and drop them until they’re in the right place
- Add captions and store hashtags that will be copied to your dashboard when its time to post
- A push notification will alert you when it’s ready to go
So you've got a beautiful feed, but how can you make it engaging?
Only post high quality photos
It may seem like a no brainer, but as Instagram is such a visual platform, it’s important to make sure your image is high quality, and not blurry.
Post a variety of shots and content types
Variety creates interest, and interest translates to followers, and followers become customers. So before you post two coffee shots in a row, stop and think about how you can mix things up. And – avoid duplicating your content within your feed!
Create space within your feed
Creating space in your grid is important to helping the eye move freely throughout your feed. We’re not talking about old fashioned borders, but rather mixing up busy images with more minimal posts.
Pay attention to your captions!
Captions can sometimes be an afterthought on Instagram, but we’re here to tell you they’re still important! Keep them short, sharp and include your call to action within the first sentence.
Avoid overly promotional content
While you can still use Instagram to promote your brand and products, keep your sales content subtle, avoiding posting plain product shots or logos. Break up your branded content with aspirational imagery.
Mentioning an influencer or brand in your post? Tag them!
By sharing the love and tagging those influencers, you’re starting a conversation, which hopefully will lead to them supporting you right back!
What are you favourite Instagram tips and tricks? Share them with us @MelbourneSocialCo
How to use Instagram to build brand awareness
By now, we're sure you know why Instagram is a must-have tool to grow your business.
With over a third of social media users on Instagram, it’s an essential social media platform for not only connecting and engaging with existing consumers, but marketing to new people as well.
However, using Instagram to build brand awareness is so much more than creating an account and posting pretty pictures.
Need help getting started? Try these four tips:
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Use Instagram stories:
When Instagram decided to jump on the Snapchat stories trend back in 2016, consumers got excited. Nearly 100 million people use Instagram stories daily, to showcase live updates on their personal lives, share behind the scenes content or promote products and services.
So if you haven’t already started posting stories on our business account– we’re here to tell you to join the trend! Instagram stories are a great way to get your content in front more people, tap into location stories and engage existing followers (especially since the new algorithm is making it harder for your content to be visible in the feed.) The trick? Keep consumers interested by posting useful and engaging content that isn’t too promotional or 'salesy'.
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Host a competition:
What better way to increase awareness for your brand than by hosting a competition? Instagram competitions that use a follow and ‘tag a friend’ approach, help to get your business name and account in front of new people who are likely to also be interested in your product or service based on what you’re giving away.
Just ensure you have an engaging graphic, simple entry method and back it up with paid ads. If you're ready to take your Instagram competition to the next level, why not partner with a relevant influencer to cross promote your competition to their followers?
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Run paid ads:
Instagram advertising is a great way get your great quality content in front of a highly-targeted audience. You can now run Brand Awareness ads through Facebook’s Ads manager which places your ad in front of people who are the most likely to recall it, and then optimises it accordingly. You don’t have to spend a fortune on these ads, as little as $5 per day can make a world of difference!
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Collaborate collaborate collaborate!
Whether you choose gifting campaigns, influencer takeovers or sponsored collaborations, one of the most effective ways of building your brand awareness on Instagram is by tapping into the large followings of Instagram bloggers and celebrities. Just ensure you choose influencers who are suitable for your brand as their followers are likely to pay attention when they post about your business!
Do you need help building your business’s brand awareness on Instagram? Speak to our social media experts at Melbourne Social Co today!
Call us on 1300 386 165 or send us an email at info@staging.project-progress.net.