Social Media Etiquette Basics
When using social media for your business there are some key rules to follow to ensure that you always represent your brand in the best way possible when interacting online.
Don't know your social media etiquette basics? Here are a few things to remember before you hit publish.
Fill out your online profiles completely:
There’s nothing worse than viewing a social media account with incomplete information about a business. Ensure you always include 'about us' info, a link to your website, contact information, and opening/closing hours if relevant.
Share information that is of value to your audience and always keep your target audience in mind:
When posting on social media, sometimes it can be easy to forget who you are actually talking to online. That’s why before you hit publish, it’s a good idea to ask yourself would my target audience be interested in this? Will this content be of value to them?
Don’t over share:
Finding time to post on social media when you don’t have a professional social media account manager can be hard and a lot of businesses fall into the trap of posting multiple things at once when they find a spare moment. This spams your audience, causing them to switch off from the content you are posting, or unfollow you. If you are having trouble finding time, or determining the perfect amount of posts to share on your social media accounts it’s best to chat to a professional social media manager who advise you on what might work best for your brand.
Check for spelling and grammatical errors:
It goes without saying! Plan your content in a word document or excel sheet beforehand to ensure you check for any mistakes.
Remember social media is public and permanent:
Before you post something for your business, remind yourself that there is the potential for everyone to see this content (including new clients or family members) so ensure it is respectful and professional and that it represents your business in the best way.
Communicate!
Social media is social after all right? Make sure you are active on social media throughout the day so you can respond to any messages or comments as they come. Fans (and potential customers) love it when you answer their questions or reply to their thoughts in a timely manner and it’s a great way to develop a two-way relationship with your customer.
Do you need help implementing the basic social media etiquette rules? Or are you struggling to find the time to manage your accounts professionally? Melbourne Social Co has an experienced team of digital marketers on hand to help your business stand out from the crowd online.
Get in touch today. [email protected]
Choosing The Right Social Media Platforms For Your Business
Most businesses today understand the importance of social media marketing, however determining which platforms are right for your business can be hard.
With everything from Twitter, Facebook to Snapchat and LinkedIn, each social media platform plays a different but integral part when it comes to your social media strategy.
So if you’re having trouble deciding on the right platforms to choose to grow your business and engage your audience, read on below for our top tips.
Determine your purpose and goals:
In order to figure out which are the best platforms to use, you have to determine what your purpose and goals on social media are. For example if your goal is to network and connect with potential clients or companies for business, then LinkedIn is great. If you would like to portray a creative and visual side of your business then Pinterest and Instagram are a must.
Identify your target audience:
The best part about social media is that you have the chance to engage one-on-one with your target audience through unique content and conversation. However, there’s no point posting content that your target audience won’t see because they don’t use that platform. That’s why it’s vital to determine who they are, what their interests are, and what platforms they use the most, so you know you will reach them.
Highlight the best parts of your business:
What is your business really about? Does it have a visual and creative product to sell, or it is more service driven? Keeping that in mind, think of the best platforms that will portray these key qualities and unique selling points of your business. By identifying your business’s strengths, you will be able to choose the best platform (as well as start to create a content strategy based on these key features.)
A few key questions to ask:
- What is the unique purpose of this social media platform?
- Will using it showcase the best parts of my business?
- Is my target audience on this platform?
Are you just getting started on social media and need some help choosing the right platforms? Or are you an established business needing to improve your current social media marketing strategy?
Melbourne Social Co has a team of experienced social media professionals ready to grow your business through digital marketing today.
Get in touch for more information: [email protected]
The Importance of Email Marketing for Businesses
Now that the new year is upon us, it's time to make a resolution to add email marketing into your marketing strategy to generate some serious results for your business in 2016.
Email marketing has countless benefits and is one of the most effective ways to reach your consumer, giving you the chance to share news, promotions or updates and continue to stay in the minds of potential buyers.
Not convinced? Here are a few reasons why email marketing is vital for businesses:
Opportunity to share updates, promotions and news about your business:
This is one of the biggest benefits of email marketing for businesses as it allows you to share updates on your company as well as special promotions or news about your business in an engaging and permissible way. Consumers are more willing to open emails and to listen to your marketing message than many other traditional advertising and marketing mediums and with a great call-to-action can result in sales.
Tailored ways to target your audience:
Many email marketing platforms like MailChimp allow you to send different messages to various demographics in your database to get the most effective results possible. This is vital to ensure your marketing message resonates with the right people so they will continue to be engaged and responsive to your business.
Generate sales:
If you want people to purchase products from your sale, sign-up to your services or join in on a competition (and any other marketing message you are after), email marketing is key. And the best part? Templates are mobile friendly which is where most of your consumers will be opening them, so they can simply click on the content and links and be directed to your website or social media pages for seamless sales. According to a study by ExactTarget, 77% of consumers prefer to receive permission-based marketing communications through email, which means they are ready and waiting to hear your message.
Want to learn more about why email marketing is right for your business and how to leverage it to transform the way you market to your consumer?
Get in touch today e: [email protected]
3 Reasons Social Media is Vital for Small Business
So you have a small business and need to increase your business awareness and get people buying your products or services? Look no further than social media marketing.
Social media is a popular low-cost digital marketing tool, that allows you to not only present your business/product and services to a huge online community but gives you the opportunity to connect with your consumer to develop lasting relationships that will have an undeniable effect on your businesses growth and success.
Read on below for 3 reasons social media is vital for small businesses.
Increase brand awareness
One of the most important benefits of social media for small business, is its ability to increase brand awareness reaching a large number of people at a relatively low-cost compared to traditional advertising methods. A recent study has reported that 78 percent of small businesses attract new customers through social media. But you don’t have to be on all social media channels at once! Here at Melbourne Social Co, we are big believers in choosing platforms that are right for you and your business for the best results.
Legitimises your brand/business
You know your product or service is great, but how else will people know it? Going hand in hand with increasing brand awareness, having social media networks makes your business real.
When people search for a particular product or industry, they typically go to their social media networks to find out more about the business and to get a feel for their brand personality, style and what they offer. Having social media is extremely beneficial for your business’s SEO (Search Engine Optimisation) as well, as it increases your Google ranking so people can find your business on Google faster.
Develop a relationship with your consumer
You want your business to last, and there’s no better way to do that then by developing a long-term lasting relationship with your consumer. Luckily thanks to social media this two-way interaction is easier than ever, as you can like, comment and share content from your followers and encourage them to do the same about your business. This means they are actively involved in your business and are more likely to develop brand loyalty.
Are you a small business owner and are not sure where to get started on social media? Luckily here at Melbourne Social Co we are experts are developing social media content and strategies to build your business from the ground up.
Get in touch today to find out more about our social media management services - [email protected]
4 Reasons Your Business Should Be On Pinterest
One of the fastest growing platforms, Pinterest, has become an essential part of any digital marketing strategy, with its powerful Search Engine Optimisation (SEO) benefits, ability to increase traffic to your business website and an opportunity for pinners to become creatively interactive with your business.
Not convinced? Here are 4 reasons why your business should be on Pinterest.
Your target market is using it:
A recent survey announced that more than 100 million people are on Pinterest, which means there is a large consumer base just waiting for you to connect with. The target market is typically females under 40-years-old, who have broad interests in a range of topics including pets, fashion, food, travel, fitness, creative DIY, business and more.
Pinners want to engage with businesses:
According to Pinterest, a recent study has shown that when pinners were asked if they’d rather follow a celebrity or business, 83% said they would rather follow a business. This means Pinterest encourages active audiences who are keen to know about your product or service and engage in your business inspirations and interests.
Your pins last forever:
There’s no secret that social media and content marketing is gold for Search Engine Optimisation and Pinterest is no exception. Unlike other forms of SEO strategies, your pins on Pinterest last forever. That means that as search and discovery are at the forefront of what makes pinners engaged, your content will always be there, available and searchable so they can be pinned, clicked on, liked and shared for many years to come.
Pinterest drives traffic:
If one of your main social media objectives is to get people to click through to your website, then Pinterest is the place to be. When you pin an image from your website, it allows pinners to then save that image onto their own boards, or simply click on that image to be taken to your business’s website for more information or to purchase your products or services.
Do you know how to strategically use Pinterest to boost SEO, increase website traffic and create an active online following for your business?
If not - Melbourne Social Co has a range of social media account management and training packages available for your business now.
Contact us for more information: [email protected]
Building A Following On Instagram
Are you thinking about Instagram Management for your business? If not, you should be - as one of the fastest growing social media platforms in Australia, Instagram could be your next great marketing tool.
By using Instagram, you can showcase your products/services in a visually appealing manner, take followers behind the scenes of your organisation, (making your business more personable) and you can take advantage of the growing number of users looking for great images to like and share.
So now you know why it’s an important platform for business, here are some of our top tips on Instagram Management for your brand:
- Post good quality images. Instagram is after all, a social media platform for people that love visuals! So to ensure maximum engagement, make sure you're posting high resolution images that are both on-trend and visually appealing.
- Post often. Building a big following on Instagram is a balancing act: You need to post often enough to keep your followers’ attention but not so often that they feel spammed and block you. 2-3 posts per day is a happy medium that seems to appeal to users. Remember - consistency is key and regularly posting good quality images will go along way to helping you build your profile.
- Strike a balance between strategic and fun posts. It is also important to strike a good balance between business (strategic) posts, and fun/lifestyle images. Instagram is not about hard selling - you want all sales messages to be subtle and appealing to your followers. Where possible, tell a story with your image and if you are utilising the image strategically to tell users about a service or product, use your caption to talk about your message and direct users to your website (by including a relevant link in your profile and using the #linkinprofile hashtag) for more information.
- Follow & interact with others. Follow and interact regularly with like-minded brands and influencers within similar industries. This encourages these users to follow back and like/share your images.
- Get to know Instagram's filters. Instagram offers more than a dozen automatic image filters, but they’re not all created equal. Choose a filter that not only looks good, but leaves you with a sharp, clear , professional looking image.
- Experiment With Video Clips. To give it a try, use the movie camera icon within Instagram to record up to 15 seconds of footage and then apply a video-specific filter to improve its look.
- Now try Stories. Recently, Instagram introduced 'Instagram Stories' as a way to share all the business moments of your day, not just the ones you want to keep on your profile. Swipe right into the camera to take a photo or video. Create anything you want, from product sneak-peeks to your worst selfies. Unlike your timeline posts, these photos and videos disappear from your feed after 24 hours, so there's less pressure to maintain your aesthetic, allowing you to have a little fun with your content!
- Introduce Key New Employees. Whenever you hire a key new employee, take a photo of him or her and post it to Instagram. Doing so helps your followers to build personal relationships with your team, while also filling your feed with content that isn’t directly self-promotional.
- Use Relevant Hashtags. Hashtags are incredibly important on Instagram. It’s a good idea to regularly search around for similar content to see which hashtags are likely to lead to the most awareness and engagement. We recommend posting 10-20 good quality hashtags in the first comment on your post - this seems to generate the best results for content.
- Host Competitions. One of the best ways to quickly build followers is through competitions. Check out Instagram's blog for some examples of successful competitions and for tips on the best ways to run these competitions on Instagram.
Need Help?
Tailored specifically to your businesses needs and goals, our team are experts in social media strategy, content creation and audience engagement, and would be more than happy to discuss managing and building your Instagram profile on your behalf.
Need help creating beautiful imagery for your social media channels? Eye-catching images are key to engagement and success on Instagram, but do you have time to source and create beautiful images on a regular basis? Our creative team can take care of this for you!
Our Instagram Management Packages start from $599 + GST per month.
Contact us for more information – [email protected]
Want to get a feel for our style? Follow us on Instagram @melbournesocialco
Why is Social Media important for small business?
Because your customers are already using it.
Consider these statistics of Australian Social Media users from August 2014:
Social Media Statistics Australia – August 2014 - source socialmedianews.com.au
1. Facebook – 13,400,000 users (steady)
2. YouTube – 13,000,000 UAVs
3. WordPress.com – 6,100,000
4. Tumblr – 4,600,000
5. LinkedIn – 3,900,000
6. Blogspot – 3,050,000
7. Twitter – 2,791,300 Active Australian Users (see calculation)
8. Instagram – 2,060,000 Active Australian Users (see calculation)
9. TripAdvisor – 1,550,000
10. Yelp – 1,300,000
11. Snapchat - 1,070,000 Active Australian Users (see calculation).
12. Tinder – 1,000,000 Australian users
13. Flickr – 740,000
14. Pinterest – 380,000
15. Reddit – 160,000
The chances are that much of your target market is already using social media. If you want to reach clients and prospects, you need to be where they are – by using social media you’ll increase the odds that your marketing message will get through to a significant number of them.
It will help you connect with your customers/clients.
Most marketing channels are one-way in nature – a business sends out its marketing message, and the consumer receives it. With Social Media, you can actually have a conversation with your audience. Social Media helps to create a community of fans and followers that see you as more than just a business entity.
They’ll view you as someone they trust, and people use the services of those they trust.
Not sure where to start in the crazy world of Social Media? Melbourne Social Co offer a range of packages for businesses looking to begin, expand on or capitalise on the ‘noise’ their brand is making in the digital world.
Contact us for more information - [email protected]