Is bigger better when it comes to a marketing agency?
Do you believe boutique agencies create more authentic relationships with clients? If so, why?
Absolutely! One of the major perks of business’s working with a boutique agency is that you get a much more personalised experience with our Account Managers as we have a manageable client base so we can really dedicate our time and energy to each and every one of our clients.
At Melbourne Social Co, we pride ourselves on the close relationships we have with our clients – we want them to feel like we are just an extension of their team! This kind of relationship helps us to do our best work, as we’re always communicating with our clients we get to know their business inside out so we can produce content that hits their targets and that we know they’ll love!
Is bigger better when it comes to a marketing agency?
Not at all. In fact, I think it’s very much the opposite.
Working with a boutique agency has many benefits from offering a more personalised service that can be tailored to individual clients and their needs (no more one size fits all packages!), to being more cost effective. We also have an ‘all hands on deck’ approach, which allows senior members of our team to oversee all accounts big and small and lend their input and expertise.
What’s your opinion on boutique agency, versus, one in house employee?
Working with a boutique agency is great way to get the skills of 5 or so people, for the price that’s usually equal or less than a full-time junior employee’s annual salary. When we work on our client’s accounts, we combine the skills of our content creators, copywriters, community managers, Facebook ad experts and account managers so we always have an expert working on the different elements of our client’s campaigns. It’s rare to find an employee who is an expert in all of those areas!
In recent times, larger, more traditional marketing agencies have been seen to use identical and standard marketing approaches. Do you believe that boutique agencies offer a more innovative and unique approach?
Without the confines of a larger agency, a boutique agency can remove the red tape, so we can get creative, try new and interesting ideas without having to get sign-off from various senior staff or board members. This means we can produce out-of-the-box content for our clients that is different to all the other digital marketing content and strategies on the market. This is the best way to get your business to stand out from the rest and get some serious results!
What flexibility does a boutique marketing agency offer?
A whole lot! From our packages (we tailor them to suit you!), to deadlines, to your entire digital marketing strategy. We get that your business is different from any other, and we work with you to offer you a digital marketing service that best works for you.
Do you believe that boutique agencies offer a more streamlined and responsive approach?
Certainly. As we are juggling a lesser client base and have account managers dedicated to managing only a handful of clients at a time, we are always flexible and super responsive to our clients wants and needs.
What is your favourite part of working at a boutique marketing agency?
Our clients are so varied! We have the opportunity to work with clients big, medium and small so each client and each campaign is totally different. Keeps things interesting!
Want to pencil in some time with Rebekah and the rest of our team to chat about your creative requirements? Contact us today to schedule in a session with our team.
Should you make your Instagram feed shoppable?
Consumers have shorter attention spans than ever, so discovering a way to streamline the shopping experience from inspiration through to purchase was crucial. Without further ado, it’s time to introduce the shoppable Instagram feed!
Have you seen those posts on Instagram with a little shopping bag logo in the corner? Those posts are what we call ‘shoppable’ posts, meaning if someone taps the image, a product name and price will pop up, allowing the user to purchase the product.
Originally, shopping on Instagram was only available to businesses in the United States, but it has since expanded internationally with businesses in over 44 countries now being able to utilise the feature.
Many big-name brands have made their Instagram feeds shoppable, in order to connect with customers in a fresh, more immersive way. The shopping on Instagram feature encourages customers to follow through with their intended purchase. Many shoppers will abandon the shopping pursuit if it’s too difficult. For example, a customer sees a pair of pants on an Instagram feed and heads to the link in bio to shop it. They’re taken to the main website and have to sort through hundreds of pairs of pants. Unless they’ve fallen head over heels for the pants, they’ll most likely abandon the shop and look elsewhere. Sad face.
So, a shoppable Instagram essentials tries to prevent this from happening by making the shopping experience seamless. By tagging products in posts, you’re allowing consumers to complete the entire buyer journey from discovery to checkout, without ever leaving the Instagram app!Talk about a one stop shop!
If you have quite a large inventory with an extensive range of products, we’d strongly recommend creating a shoppable feed. This way, consumers can simply shop the look they love straight from Instagram rather than having to look through a website.
If you have a smaller stock offering, it’s completely up to you whether you want to adopt a shoppable feed or not. We definitely wouldn’t discourage the idea but go with whatever you feel comfortable with!
Still not sure whether a shoppable feed is a good fit for you and your business? Why not pencil in a chat with our team to discuss your Instagram strategy.
Want help creating the visuals for your Instagram feed? Read more here.
Top tips for successful influencer collaborations - by an Influencer
Unless you’ve been sleeping under a technological rock (assuming one without wifi), you’ve probably heard a little about social media ‘influencers’ and the benefits that follow from collaborating with them to help endorse a particular product or service. This new avenue for content creation and distribution has been a blessing for advertising and marketing businesses, making for a unique, timely and cost effective service available to clients.
This week we're chatting to our Senior Content Creator Alice Honey about the in's and out's of influencer outreach.
As a Senior Content Creator and ‘Micro Influencer’, I find myself on both sides of the equation when it comes to understanding the logistics behind what it takes to facilitate successful influencer collaborations. Here are a few tops tips, consisting of what I consider the most important factors to be considered by an agency or business when embarking into the world of digital collaboration with influencers and online personalities.
Pick the right influencers for your brand:
Whether you’re outsourcing for a client or your own business, it’s extremely important to consider what it is you hope to achieve from your influencer collaboration. Be sure to pick an individual to work with that you feel can meet your expectations. It’s essential to consider the visual style of the influencer and whether your product or service is something their online presence/brand would convincingly align with. Managing yours or your clients expectations by reaching out to well considered individuals sets you up for success.
Make the brief clear:
Once you’ve reached out to an influencer who is willing to work with your particular product or service, write a clear and concise brief that outlines your expectations of the work they produce (if any). This can be short and sweet, or in-depth depending on the size of the project. The more detail you can provide, the easier it will be for an influencer to work with your product and reduces the risk of receiving undesirable content for your brand. Creating a seamless brand-influencer relationship can open up future opportunities between both parties and create a sense of loyalty to your brand or client.
Pay for your collaboration:
I would strongly recommend considering adequate remuneration for an influencer’s time and work, in order to get the most of out the collaboration. By paying an individual for their content creation services, you are able to be more specific as to your requirements/brief outline, and in return will receive more considered and high quality work from your influencer. A reasonable price for influencer services can usually be determined via contacting them or their management directly, however it is important to keep in mind that the more well-known or ‘influential’ they are, the higher their price will likely be.
There are always going to be variables when it comes to collaborating with digital influencers. Taking adequate steps and being professional, yet approachable is without a doubt the best way to make the most of your collaboration and solidify positive brand-consumer relationships.
Want more handy hints on influencer outreach? Read more here.
Watch Alice's top tips on how to get the perfect shot for Instagram here.
The Importance of a Digital Strategy
Being a digital marketing agency, it’s no secret we place great importance on digital strategy and planning. This week we're chatting with our Senior Creative Strategist, Michaela Skilney, who gives some insight into her approach to digital strategy and its significance.
- What challenges do you face when developing a digital strategy?
One of the biggest challenges I face when developing digital strategies for clients is reconciling what’s a reasonable and realistic outcome for a campaign, and what the client expects to achieve. It’s essential to set goals and aspire to reach particular objectives, however social media isn’t an exact science.
More often than not, clients are under the false illusion that an agency can guarantee what content will go viral and how many followers they can attract. The truth is, if an agency can guarantee those types of outcomes, they’ll be employing the likes of automated bots, which are completely at odds with all platform’s T&Cs (and I would be running in the opposite direction!)
What a digital strategy can guarantee is that your social media presence is the greatest reflection of your brand, your offering and what appeals to your audience.
- Does your approach differ client to client?
Every client, regardless of how similar their product, service or audience is, will have a unique set of goals, a unique promotional calendar and to be successful, unique selling points. It’s therefore impossible to adopt a one-size-fits-all-approach from client to client. It may be less efficient on paper this way, to view client’s in isolation, but that’s the difference between what you get with a boutique agency like ours versus a strategy template you can download online!
- In your opinion, is having a digital strategy as significant as a traditional marketing plan?
Regardless of what medium you’re working in – traditional or digital marketing – a strategy is essential to give your efforts a sense of purpose. Without strategic thought and planning prior to the commencement of a campaign, you’re essentially setting yourself up to fail. Without the right preparation, you find you’ll always be in reactive mode and constantly behind the 8-ball!
- When developing a digital strategy, what research is involved?
There’s a ton of research involved when developing a digital strategy, predominantly around target audiences and their digital user habits. Most of the time, clients know their brands intimately and can share the history of their business off the top of their heads. What they mightn’t know, where I come in, is who their current digital audience is, and whether that marries with who they want it to be. The purpose – and outcome – of any digital content, whether that be a social media post, a blog or an EDM (electronic direct mail), is that it will reach someone and be consumed. Research at the digital strategy phase allows for your content to be targeted and seen by those you want to engage.
- Where’s the best place to start when constructing a digital strategy?
In order to create a digital strategy – a plan of attack for a brand that truly speaks to who they are and who they want to be – I need to fully immerse myself in what they do so that the end result feels as though it’s been crafted in-house. This usually begins by meeting with key business stakeholders for a complete brain dump on their part (their offering, their customer, their strengths, their weaknesses, their current digital output, their digital likes and dislikes, their projected sales etc.) as well as understanding what pre-planned promotions, product launches and events are in place for the next 3-6 months. These steps are the foundation on which I build my strategies, so you could say they’re non-negotiable!
- Do you believe every business should have some sort of a digital plan?
Embracing all things digital can be overwhelming for some brands and business owners, but it’s unavoidable. Consumer habits have changed from bricks and mortar stores to online shopping, and information gathering shifting from magazines and catalogues to social media and blogs. If you want your brand to thrive, let alone be relevant, you need to have a digital presence – and what kind of presence you have all depends on a solid digital strategy.
Want to chat to Michaela and our team about putting together a bespoke digital strategy for your brand? Contact us: info@staging.project-progress.net to find out more.
Our Senior Content Creators' top tips for creating social media content
Every brand wants to be seen on social media, but the key to really being heard lies in how attractive and engaging a brands' social media content is.
This week, we're chatting to our Senior Content Creator Bree Munro, to get her top tips on how to create engaging social media content that will result in success.
How important is hashtagging when it comes to engaging social media content?
Hashtagging is essentially a way for prospective customers or clients to find you on social media. If you’re just starting out, a hashtag strategy is an essential part of building an audience around your page. Posts with at least one hashtag receive 12% more likes, shares and comments versus those without them! You can have up to 30 hashtags on Instagram, but the verdict is still out on whether you should use as many as you can. I would recommend a mix of branded and relevant engagement hashtags in the 10-20 range when starting out, to avoid looking too spammy, but still ensuring your content is getting the love it deserves.
What have you found works well when trying to create engaging content?
It’s all about video! In the last year we have seen the rise of the Youtuber, Instagram Stories, and now IGTV, with content ranging from behind-the-scenes, to Boomerangs, to engaging tutorial videos and everything in between. People don’t just want highly polished and curated feeds, they want to see what is happening behind the brands. Other than that, there has been a trend towards crisp and clean studio images, and we have been incorporating a lot more edgy graphic design elements into our content.
Is there anything you’ve found that doesn’t work so well?
When we are building a strategy for clients we like to remind them that it is ‘social’ media, not ‘sales’ media. Making every post about selling your product is the equivalent of putting pamphlets in someone’s mailbox every single day! Eventually they will get a “no junk mail” sticker (or unfollow you in this case). Build a community around your product or service, encourage engagement and conversations, and this will result in long term return customers, sales, and followers.
Are there any techniques out there that people use to generate content that you don’t agree with?
Sharing content and crediting its source is part of networking on social media, but there is nothing worse than an entire feed of re-grammed images from other people! Original content is key.
When creating content where do you start? / What’s your first step?
The first step in creating content is identifying the targetaudience and putting yourself in their shoes. What do they want to see? What will they engage with? What will encourage them to act? Every market is different, and a digital content strategy should be adjusted accordingly.
How important is variety when it comes to content creation?
Extremely! While it is important to have a consistent brand and theme across your social media channels, there is nothing more boring for a consumer than the same repetitive content. Not only that, but social media is an everchanging landscape and it is important to keep up with the trends. Mix it up, put some personality into it, and most importantly – have fun!
Would you like to chat to Bree and our team of social media content creation specialists at Melbourne Social Co? Get in touch with us today by emailing info@staging.project-progress.net.
Want to check out our social media visual content monthly package? Click here.
The Benefits Of A Boutique Agency
Thinking of outsourcing your brand's marketing requirements? Tossing up between working with a large or boutique agency? We're sharing a few tips on why boutique is the way to go!
When it comes to sourcing an agency to best represent your brand, its no secret there is a bit of an oversaturation in the world of marketing and social media.
More than often, it’s tempting to choose a large, well-known company to meet your marketing needs - but what about the alternatives? There HAS to be another option for value, satisfaction and success.
Here lies the secret weapon that is the Boutique Creative Marketing Agency.
With an intimate team of professionals directly at hand, the benefits of choosing a boutique agency are endless.
Direct access to the owner, specialist team members and closer client relationships
Too often the hierarchy at big agencies resembles more of a monarchy than an efficient, innovative space for creativity and client relations to flourish.
In larger businesses, strict structures and reporting protocol limit the contact and input a client can have when it comes to the services provided to them.
At a boutique agency, a smaller team of handpicked professionals can offer a more personal service and creative space for successful client relationships. Your creative team are able to position themselves as an extension of your business, leading to a more authentic content creation process.
Owners and senior members of staff have the ability to directly oversee projects within a smaller team, allowing a client’s input and best interests to be at the forefront of their minds; ultimately producing higher quality work that is the best representation of your business’ vision.
Lower Cost
Instead of the cost of overheads including extra support staff, lavish workspaces and expense accounts that you would find integrated into proposed quotes by larger agencies, outsourcing a boutique agency to market your business can be a much more cost effective option.
With a boutique agency, clients pay only for the team that actually works on a job, meaning no unjustified or hidden costs. Generally a Melbourne Social Co monthly retainer is equivalent to, or less than, the cost of a full time junior salary - a fee that gives you direct access to the experience of an entire creative team.
Faster turn around
Another major benefit when it comes to choosing a boutique agency over a larger competitor is the quick turn around time for projects and content.
Boutique agencies carefully hand-pick a manageable amount of clients they believe they can deliver genuine results to, so your project wont be put on hold or lost in the crowd. This tailored approach smaller agencies employ ensures your campaign will be given the attention and dedicate it deserves, leading to better results!
These are but a few benefits we can recommend when it comes to going ahead with a smaller, boutique marketing agency. For any queries, or additional information on how we at Melbourne Social Co can provide the very best service for your business or project, contact us today - info@staging.project-progress.net
The Latest Instagram Algorithm Changes
Want to know how Instagram's latest algorithm will decide what photos and videos show up in your feed? We’ve got all the answers!
Done in an effort to refresh the app and improve chronology, Instagram is opening up about what’s new and why.
A personalised feed
The new algorithm places a focus on ensuring everyone’s feed is unique and relevant to the user. This personalisation is done through monitoring who you interact with and past behaviors. Basically, a users level of engagement with certain accounts will determine how much or how little they will see of that content.
A big part of this new and improved personalised feed is to prioritise posts from your ‘friends and family’. The updated algorithm claims that users will now see 90% of the posts from their ‘friends and family’ (as determined by Instagram), as opposed to 50%, which was the percentage prior to the algorithm change.
Breaking it down - interest, timeliness and relationship
To help us further understand the new algorithm, Instagram has broken it down into three important determining classifications: interest, timeliness and relationship.
Interest = how interested they think you’ll be in the post
If Instagram thinks you’ll be interested in a post, they will prioritise it and it will appear higher in your feed. How do they determine what they think you will like? Well, they base this on your past behavior and engagement with similar content.
Timeliness = relating to how recently a photo was posted
This new aspect of the algorithm intends to limit how often users are seeing ‘old’ posts from weeks ago and helps keep users feeds more recent and up to date.
Relationship = determining the ‘friends and family’ category
Instagram is taking more notice of users relationships with other users. For example, if you frequently comment or are tagged in a person’s photos instagram takes that to mean you have some sort of a relationship with them and they will be categorised as your ‘friends and family’.
So what can your business do to make sure your posts are being seen and heard in the Instagram feed? Why not pencil in a chat with our team to discuss your Instagram strategy.
Three Easy Ways to Increase Office Productivity
Feeling like you need to boost your productivity? You know the feeling. It’s just after 2pm and you’re left staring into the abyss that is your iMac screen, wishing reports would magically write themselves and you had a time turner to push 5pm that little bit closer.
Don’t feel guilty, we’ve all been there- boredom and distraction happens to even the most dedicated employees. Luckily for you, we’ve popped together three of our favourite tips to increase office productivity and keep you occupied and focused all shift long!
Keep Things Tidy
We know the last thing you feel like doing is giving your desk a once over with the Windex when you have piles of work to be and major writer’s block. But, trust us, this little tip could make all the difference!
Recent studies have confirmed the correlation between increased anxiety levels and a messy environment (at home or in the workspace). Clutter and untidiness can subconsciously affect mental clarity, making it all the more difficult to focus on an urgent task at hand.
We recommend keeping a small dustbin close by so you can manage your disposable mess, whilst adhering to a clear and simple organisational structure for files and documents. Even if this means spending an extra 5 -10 minutes at the end of the day tidying and putting things back into place, you and the quality of your work will be so much better for it!
Stay Nourished and Hydrated
Hitting the snooze button on a chilly winter’s morning instead of getting up 15 minutes early to grab something quick to eat is a common occurrence for many of us. Whilst you may run out the door feeling full, once you’ve properly awoken and arrived at work, hunger will soon rear its ugly head.
Hunger can drastically affect mood and concentration, so instead of you (and your work) suffering until lunchtime, be sure to leave some healthy snacks in your handbag or office drawer to snack on and keep your energy levels on track.
Eating small amounts regularly fuels our metabolism and largely contributes to our blood sugar and energy levels, equalling increased concentration and motivation.
We recommend foods high in ‘good’ fats such as almonds and avocados and berries and green vegetables rich in vitamins K & C. These kinds of Superfoods promote healthy brain function and minimise bodily stress through the benefits of antioxidants.
Stretch Your Legs
Although the thought of an afternoon stroll sounds entirely counterproductive when you have serious deadlines looming, taking a quick break can actually improve concentration. Even if it’s just five minutes around the block, up and down the stairs, or to the local coffee shop and back, moving around every few hours is very important for those with a desk job and sedentary lifestyle.
Studies have found that those who take short, regular breaks in the workspace maintain a more constant level of performance than those who don’t. Plus, moving around increases blood flow, which promotes good cardiovascular health, and all in all increases cognitive awareness and mental clarity. Plus, who would say no to an extra coffee break?!
So there you have them, our tried and tested, simple yet sure-fire ways to increase productivity, stay focused and motivated during your daily grind, courtesy of the team at Melbourne Social Co.
Want to know more about our strategy or content creation services? Send us an email today to info@staging.project-progress.net
Finding The Best Stock Images for Content Creation
If you’re running a social media page set up for success, we understand that you want everything you post to look amazing. We also understand the struggle achieving this if you don’t have access to a photographer or stylist, or content readily available. Here is a list of our favourite royalty-free stock image sites, as well as a summary of the Copyright Act for Australian content creators, to help you create stunning posts for your business or personal pages.
Created by yours truly, we have a collection of styled and edited photos available for purchase, which you can adapt to your brand’s needs. Take a browse through everything available here. These photos are particularly tailored for lifestyle, business, blogging, decor and design.
Pexels have a variety of photos and videos, which don’t require any attribution. They have a wide range of images, with some premium options available for purchase. There is no login required, so download is convenient and easy!
Similar to Pexels, Unsplash has a variety of artistic photos available for free download, however this site does not include stock video. The creators also don’t need to be credited, and best of all, everything on the website is free.
Unlike some of the free sites, Stocksy includes several less traditional image options, such as prints and animations, photos of families, workplace and site photos, photo collections and a range of videos. These pieces require an account and payment, and the site includes the ability to search with JPG files.
Another paid site, SC Stockshot provides stylised images which have been used by Vogue Bridal and a wide variety of wedding sites. You can also access 20 images for free by signing up to the newsletter, and the site is unique in categorising various images by colour palettes, along with traditional category groupings.
Copyright law
Understanding Australia’s copyright law can be broad and complicated, so here’s a brief summary of how it works for content creators.
Copyright law applies automatically to every piece of work, regardless of where it was made, provided it is being used in Australia. This applies to unpublished content, regardless of whether it has a copyright notice included, including work you find on the internet.
To use someone else’s work, you need to gain permission, and may need to pay for a licence. You are also legally required to credit the work’s creators, unless they have explicitly waived this right. If the work is in the public domain, or author has explicitly denied the rights of use through Creative Commons Licensing, you may use their work without permission, however it is still polite to credit them. Other exceptions for using material without permission are listed under ‘fair dealing’ in the Copyright Act, which primarily applies to educational, legal and journalist organisations.
For content creators, you may use a portion of someone else’s work without permission, provided it is not an important, integral or distinctive part of their work, and the guideline for this is 10% of the piece. The wording on this clause is very broad, so we recommend seeking permission and licenses for whatever you use to avoid infringement.
If you’d like to know more about content creation and how we can help, contact us at info@staging.project-progress.net
How to choose a digital influencer to work with
There are so many reasons why using influencers is a great marketing tool for your brand, including creating brand awareness, fostering consumer trust, and an excellent ROI (return on investment) compared to other media investments. With influencer marketing, you’re effectively investing in quality content, media costs and celebrity endorsement in the one go, and if you choose the right influencers to work with, you can see some great results.
Here are our top tips for choosing influencers for your brand:
Followers, Engagement & Budgeting
The size of your brand and your budget will determine whether you partner with micro or macro influencers. A micro influencer has between 1000-10,000 followers, and generally yields an 8% engagement rate. While your content is reaching a smaller audience, this audience is generally highly targeted. Micro-influencers are generally cheaper, and some may even promote your brand for free in exchange for samples, however this is not the norm. Macro influencers have 10,000-100,000 followers, with an average engagement rate of 4%. These influencers will reach a larger audience, which may not be as targeted as your micro influencers, however can perform excellently if you choose an influencer who matches your brand target audience.
Budgeting for influencer campaigns can be tricky, as each influencer sets their own rates, which aren’t necessarily consistent across the market. As a general guide, between $25-75 per thousand followers is standard.
The Warning Signs
The biggest concern with consumer marketing is that the money you invest won’t turn into brand conversions or customers, and the biggest risk of this is if the ‘influencer’ has bought their likes or followers. To avoid making a poor investment:
- Take a look at their likes and comments, and compare these to the average engagement rates for their followers. If they’re only getting 100-200 likes with 50,000 followers, it’s almost guaranteed their followers aren’t organic.
- Take a look at their content. Is this an account you’d follow? Is their content original? If an influencer’s content doesn’t meet this criteria, it’s worth wondering whether you want to pay them to represent your brand. If you’re not interested in what their posting, chances are your audience won’t be either.
- What brands have they partnered with in the past? The value of consumer marketing can be lost if they’re promoting your brand directly alongside your competitors. One of the advantages of using micro-influencers is the reduced risk of existing sponsorships.
If you’re interested in influencer marketing or would like to plan your digital campaign, contact us at info@staging.project-progress.net
