Is bigger better when it comes to a marketing agency?
Do you believe boutique agencies create more authentic relationships with clients? If so, why?
Absolutely! One of the major perks of business’s working with a boutique agency is that you get a much more personalised experience with our Account Managers as we have a manageable client base so we can really dedicate our time and energy to each and every one of our clients.
At Melbourne Social Co, we pride ourselves on the close relationships we have with our clients – we want them to feel like we are just an extension of their team! This kind of relationship helps us to do our best work, as we’re always communicating with our clients we get to know their business inside out so we can produce content that hits their targets and that we know they’ll love!
Is bigger better when it comes to a marketing agency?
Not at all. In fact, I think it’s very much the opposite.
Working with a boutique agency has many benefits from offering a more personalised service that can be tailored to individual clients and their needs (no more one size fits all packages!), to being more cost effective. We also have an ‘all hands on deck’ approach, which allows senior members of our team to oversee all accounts big and small and lend their input and expertise.
What’s your opinion on boutique agency, versus, one in house employee?
Working with a boutique agency is great way to get the skills of 5 or so people, for the price that’s usually equal or less than a full-time junior employee’s annual salary. When we work on our client’s accounts, we combine the skills of our content creators, copywriters, community managers, Facebook ad experts and account managers so we always have an expert working on the different elements of our client’s campaigns. It’s rare to find an employee who is an expert in all of those areas!
In recent times, larger, more traditional marketing agencies have been seen to use identical and standard marketing approaches. Do you believe that boutique agencies offer a more innovative and unique approach?
Without the confines of a larger agency, a boutique agency can remove the red tape, so we can get creative, try new and interesting ideas without having to get sign-off from various senior staff or board members. This means we can produce out-of-the-box content for our clients that is different to all the other digital marketing content and strategies on the market. This is the best way to get your business to stand out from the rest and get some serious results!
What flexibility does a boutique marketing agency offer?
A whole lot! From our packages (we tailor them to suit you!), to deadlines, to your entire digital marketing strategy. We get that your business is different from any other, and we work with you to offer you a digital marketing service that best works for you.
Do you believe that boutique agencies offer a more streamlined and responsive approach?
Certainly. As we are juggling a lesser client base and have account managers dedicated to managing only a handful of clients at a time, we are always flexible and super responsive to our clients wants and needs.
What is your favourite part of working at a boutique marketing agency?
Our clients are so varied! We have the opportunity to work with clients big, medium and small so each client and each campaign is totally different. Keeps things interesting!
Want to pencil in some time with Rebekah and the rest of our team to chat about your creative requirements? Contact us today to schedule in a session with our team.
The importance of consistency on Social Media
The most successful brands on social media make sure their brands are consistent and professional at all times. This week we’re chatting to our Digital Marketing Specialist, Sam Gray to get her insight into the importance of consistency on social media.
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Is it necessary to be active on all social media platforms?
Not necessarily – it’s important to establish your target audience before you start your social media strategy.
If your target audience isn’t on a particular platform, then it’s probably more beneficial to concentrate your energy and resources into a few key platforms instead of trying to master them all.
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Tell us a few social media faux pas that affect the consistency of a brand’s online presence.
It can be easy to get caught up in regramming photos that people have taken of your product or at your venue. Everyone has their own unique flare and social media persona, so regramming too often can confuse your own theme and social media identity.
Try not to go too crazy with the filters either! Just tweaking your photos by up-ing their brightness and sharpness is all you need to do to prep them to go live on your account.
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How important is regular posting?
A regular posting schedule is super important to maintain and build engagement rates.
Delving into your stats will help you decipher which days and times are best for you to post so you can establish a consistent posting schedule.
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Stock images or original content? What is better for consistency?
Creating original content is the best way to maintain consistency across your social feed. If you struggle to consistently develop original content, using stock quote templates is a good way to keep up with your posting schedule, while giving you a break to get your creative juices flowing again!
What elements make for visual consistency across social media?
There’s a few elements you can implement into your social strategy to create a consistent aesthetic. Here’s a few things to consider when establishing your visual identity:
- Colour story and style guide, including key fonts and preferred colours
- Photography style
- Scheduling patterns e.g. posting a quote, flatlay then product image to keep your feed in a strict grid
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Do you think tone and personality in text play a large role in keeping your socials consistent?
100%! Whether it’s short and snappy, full of colloquial language and slang or product focused – your copy should always stay consistent and true to your brand’s identity.
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What links are there, if any, between engagement and consistency on social media?
It’s all about consistency! It’s important that your audience is able to identify your content, without seeing your handle! Consistency in copy, content and scheduling should be the main pillars of your social media strategy. If your audience starts to recognise and love your content, engagement will follow!
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Quantity or quality when it comes to your social media profile?
I would say quality over quantity! If you can only manage to get a few posts up a week, make sure that they’re great posts – look at when your audience is most likely to be online and try to get them out on these days every week to help your engagement rate grow.
Want to chat to a member of our team about your digital strategy? Contact us today.
Our Favourite Workday Hacks
We all have days at work where we feel like it’s never going end, where we feel super unproductive, unmotivated and frankly, distracted. Even if you love your job, work can be draining, but to avoid feeling down on your workday we’d like to offer you some of our wonderful workday hacks!
Organise your morning
Let’s start at the very beginning; give yourself as much time as possible in the morning to avoid bringing that rushed stress with you to work. Waking up late, skipping breakfast and other disorganised behaviours won’t benefit your workday, the stress of rushing around, being tired, will have a negative impact and set the tone for your entire day. Get organised and start your day stress free!
Go from worst to best
Starting off with your most dreaded task gets them out of the way and means your day can only go up from there. By doing the tasks you like the least you can look forward to the more rewarding work and know that you’ve got better things to come throughout the day!
Stay hydrated!
Now, not only is this a great life hack, but also it’s a really important workday hack as well. This may seem obvious, but it’s something many of us overlook and forget about throughout the workday. Staying hydrated helps eliminate the risk of headaches, fatigue and distraction throughout your workday, so bring a water bottle with you and keep your fluids up!
Don’t sweat the small stuff
We’re all perfectionist when it comes to our work, but it’s important not to dwell on the things we can’t control. Keep things moving throughout your workday and remind yourself not to sweat the small stuff, this will ensure your work doesn’t come to a standstill and you’re being as productive as possible.
Love what you do!
Everyone has heard the saying ‘If you love what you do you’ll never work a day in your life’ and we couldn’t agree with that more. If you enjoy your work, have a passion for it and truly love what you do then that is the biggest workday hack of them all!
Do you agree with our workday hacks? Let us know on Facebook.
Want to find out more about working with our team? Visit our careers page!
Five Common Social Media Mistakes and How to Avoid Making Them
Nobody’s perfect in the world of social media, and it’s fair to say we’ve all made mistakes! We’re here to help identify the most common social media mistakes and how to best avoid making them.
Mistake #1 – Posting quantity over quality
One incredibly commons social media mistake is choosing to focus on quantity over quality. Posting too much is overwhelming and counterproductive; it doesn’t allow users to truly take in the content before being bombarded with another post from you. Quality content as opposed to a higher quantity of it will resonate far better with an audience and benefit you in the long run.
Mistake #2 – Trying to master EVERY social media platform
Social media has a lot to offer, many different platforms for one to choose from. Just because you can have several different social’s doesn’t mean you should. Don’t make the mistake of trying to spread yourself across too many different platforms because you will only end up diluting your message and content. Focus on the platforms that bet suit you, and eliminate those that aren’t as beneficial.
Mistake #3 – Not using hashtags
There is a common misconception that hashtags look spammy or they clutter a post and should be avoided at all costs, don’t make the mistake of believing that. Hashtags are so beneficial, not only do they help categorise your content, and make is easier to find, they generate increased engagement and exposure. Failing to use hashtags takes away a users chance to capitalize on engagement, hashtags should not be an oversight.
Mistake #4 – Ignoring you followers
One of the biggest social media mistakes you can make is neglecting you followers. The statistics surrounding response on social are overwhelming. According to Sprout Social, 70% of people are more likely to use a brands product when they respond on social. Additionally, they reported that 65% of people have more brand loyalty. If you ignore you followers, it will impact you negatively. To avoid making this mistake, you must make your followers a priority, and always try your best to acknowledge and respond to them.
Mistake #5 – Not measuring your success/downfalls
Choosing not to measure your social media activity through some form of social listening tool is a huge mistake. If you don’t measure and assess what’s working for you and what isn’t, you could be wasting time, money and resources as well as missing out on other opportunities that measuring can afford you.
How many of these social media mistakes are you making? Want to chat to our team about the latest social media trends and how you can turn your blunders into wins?
Or perhaps you need some assistance creating amazing content for your social media feeds?
Get in touch with our team today!
The importance of customer service on social media
It is so important in the digital landscape to understand the importance of social media customer service and its impact on brand reputation. When a brand’s social media interaction with fans and customers is less than ideal, it significantly impacts their ability to build and maintain their brand.
The importance of customer service on social media
In 2018, social media is one of the main ways current and potential customers/clients interact with businesses. Why? Because it's easy! And with more and more people taking to social media to engage with a brand or business, the expectations for timely responses is also increasing. Customers are looking for brands that place high importance on communication and are proactive in their approach to social media customer service.
In terms of responsiveness, if brands actively engage with customers/users and respond to their audience in a timely manner, it will in turn help improve brand value and reputation. Customers feel a level of satisfaction when a brand publicly and directly acknowledges them, and this is in many cases followed by increased brand loyalty.
Customer service and responsiveness on social media shouldn’t be seen as a hassle, rather, as a valuable chance to improve and build brand value and reputation. No response is the worst kind of response there is, this advice is so important when dealing with customer communication on social media. The longer a brand waits to address a customer, the more time there is for the initial issue or query to blow up into something bigger and harder to control. Leaving your audience unanswered can have major consequences for your brands' overall reputation.
To put it simply, the more time you choose to dedicate to engaging with your audience, the better your social media endeavours and overall brand reputation will be.
Need Help?
Need help managing your social media communities in a timely manner? Our local team of highly experienced community managers understand the importance of communicating on behalf of your brand. We get it, your social media manager is essentially the voice of your brand, and you don’t feel comfortable handing that off to just anybody.
Here at Melbourne Social Co, we treat your brand as if it’s our own, and handle every customer service scenario with care, even after hours.
Want to know more? Get in touch with our team today.
Teamwork makes for dream work
Our team here at Melbourne Social Co is made up of a group of amazing, supportive women (and a few men) all with unique skills. Anyone who’s been a part of a great team knows that it’s refreshing to be part of a fun, supportive group where it’s easy to get work done. Below we are detailing some reasons why teamwork makes dream work!
A team that gets along well is the ultimate dream team! There’s nothing worse than working in an environment where no one gets along – this extends to the work itself. If motivation and morale is low, the work done won’t be of the highest possible quality. Holding team building days and catch ups outside of work hours is a great way to build team spirit and foster friendships that transcend to the workplace.
If working as a team is one thing, it should be this – fun! It’s no surprise that having a laugh and sipping a couple of coffees with wonderful colleagues makes the work day that much better. Taking breaks throughout the day to have a quick chat or grab some lunch makes for a much productive day in the end. However, although being able to joke around and have fun is great, it’s important to remember to remain professional in the workplace.
Working together is easy peasy when the team is full of hard working, talented individuals with a mutual goal of creating amazing work! Teamwork really does make for dream work because ideas are bounced off one another and visions are supported, giving each team member the confidence to try new things and do incredible work!
A team with a diverse set of skills and strengths is a team like no other. Teams that work efficiently and effectively will be the best in the biz as they will deliver results on time and in line with expectations.
Want to know how our team of talented strategists, content creators, community mangers and social media experts could help your business get to the next level? Get in touch with us today for a consultation!
Thinking about hiring a digital agency? Read more about the benefits of working with a boutique digital marketing agency.
Should you make your Instagram feed shoppable?
Consumers have shorter attention spans than ever, so discovering a way to streamline the shopping experience from inspiration through to purchase was crucial. Without further ado, it’s time to introduce the shoppable Instagram feed!
Have you seen those posts on Instagram with a little shopping bag logo in the corner? Those posts are what we call ‘shoppable’ posts, meaning if someone taps the image, a product name and price will pop up, allowing the user to purchase the product.
Originally, shopping on Instagram was only available to businesses in the United States, but it has since expanded internationally with businesses in over 44 countries now being able to utilise the feature.
Many big-name brands have made their Instagram feeds shoppable, in order to connect with customers in a fresh, more immersive way. The shopping on Instagram feature encourages customers to follow through with their intended purchase. Many shoppers will abandon the shopping pursuit if it’s too difficult. For example, a customer sees a pair of pants on an Instagram feed and heads to the link in bio to shop it. They’re taken to the main website and have to sort through hundreds of pairs of pants. Unless they’ve fallen head over heels for the pants, they’ll most likely abandon the shop and look elsewhere. Sad face.
So, a shoppable Instagram essentials tries to prevent this from happening by making the shopping experience seamless. By tagging products in posts, you’re allowing consumers to complete the entire buyer journey from discovery to checkout, without ever leaving the Instagram app!Talk about a one stop shop!
If you have quite a large inventory with an extensive range of products, we’d strongly recommend creating a shoppable feed. This way, consumers can simply shop the look they love straight from Instagram rather than having to look through a website.
If you have a smaller stock offering, it’s completely up to you whether you want to adopt a shoppable feed or not. We definitely wouldn’t discourage the idea but go with whatever you feel comfortable with!
Still not sure whether a shoppable feed is a good fit for you and your business? Why not pencil in a chat with our team to discuss your Instagram strategy.
Want help creating the visuals for your Instagram feed? Read more here.
Top tips for successful influencer collaborations - by an Influencer
Unless you’ve been sleeping under a technological rock (assuming one without wifi), you’ve probably heard a little about social media ‘influencers’ and the benefits that follow from collaborating with them to help endorse a particular product or service. This new avenue for content creation and distribution has been a blessing for advertising and marketing businesses, making for a unique, timely and cost effective service available to clients.
This week we're chatting to our Senior Content Creator Alice Honey about the in's and out's of influencer outreach.
As a Senior Content Creator and ‘Micro Influencer’, I find myself on both sides of the equation when it comes to understanding the logistics behind what it takes to facilitate successful influencer collaborations. Here are a few tops tips, consisting of what I consider the most important factors to be considered by an agency or business when embarking into the world of digital collaboration with influencers and online personalities.
Pick the right influencers for your brand:
Whether you’re outsourcing for a client or your own business, it’s extremely important to consider what it is you hope to achieve from your influencer collaboration. Be sure to pick an individual to work with that you feel can meet your expectations. It’s essential to consider the visual style of the influencer and whether your product or service is something their online presence/brand would convincingly align with. Managing yours or your clients expectations by reaching out to well considered individuals sets you up for success.
Make the brief clear:
Once you’ve reached out to an influencer who is willing to work with your particular product or service, write a clear and concise brief that outlines your expectations of the work they produce (if any). This can be short and sweet, or in-depth depending on the size of the project. The more detail you can provide, the easier it will be for an influencer to work with your product and reduces the risk of receiving undesirable content for your brand. Creating a seamless brand-influencer relationship can open up future opportunities between both parties and create a sense of loyalty to your brand or client.
Pay for your collaboration:
I would strongly recommend considering adequate remuneration for an influencer’s time and work, in order to get the most of out the collaboration. By paying an individual for their content creation services, you are able to be more specific as to your requirements/brief outline, and in return will receive more considered and high quality work from your influencer. A reasonable price for influencer services can usually be determined via contacting them or their management directly, however it is important to keep in mind that the more well-known or ‘influential’ they are, the higher their price will likely be.
There are always going to be variables when it comes to collaborating with digital influencers. Taking adequate steps and being professional, yet approachable is without a doubt the best way to make the most of your collaboration and solidify positive brand-consumer relationships.
Want more handy hints on influencer outreach? Read more here.
Watch Alice's top tips on how to get the perfect shot for Instagram here.
The Importance of a Digital Strategy
Being a digital marketing agency, it’s no secret we place great importance on digital strategy and planning. This week we're chatting with our Senior Creative Strategist, Michaela Skilney, who gives some insight into her approach to digital strategy and its significance.
- What challenges do you face when developing a digital strategy?
One of the biggest challenges I face when developing digital strategies for clients is reconciling what’s a reasonable and realistic outcome for a campaign, and what the client expects to achieve. It’s essential to set goals and aspire to reach particular objectives, however social media isn’t an exact science.
More often than not, clients are under the false illusion that an agency can guarantee what content will go viral and how many followers they can attract. The truth is, if an agency can guarantee those types of outcomes, they’ll be employing the likes of automated bots, which are completely at odds with all platform’s T&Cs (and I would be running in the opposite direction!)
What a digital strategy can guarantee is that your social media presence is the greatest reflection of your brand, your offering and what appeals to your audience.
- Does your approach differ client to client?
Every client, regardless of how similar their product, service or audience is, will have a unique set of goals, a unique promotional calendar and to be successful, unique selling points. It’s therefore impossible to adopt a one-size-fits-all-approach from client to client. It may be less efficient on paper this way, to view client’s in isolation, but that’s the difference between what you get with a boutique agency like ours versus a strategy template you can download online!
- In your opinion, is having a digital strategy as significant as a traditional marketing plan?
Regardless of what medium you’re working in – traditional or digital marketing – a strategy is essential to give your efforts a sense of purpose. Without strategic thought and planning prior to the commencement of a campaign, you’re essentially setting yourself up to fail. Without the right preparation, you find you’ll always be in reactive mode and constantly behind the 8-ball!
- When developing a digital strategy, what research is involved?
There’s a ton of research involved when developing a digital strategy, predominantly around target audiences and their digital user habits. Most of the time, clients know their brands intimately and can share the history of their business off the top of their heads. What they mightn’t know, where I come in, is who their current digital audience is, and whether that marries with who they want it to be. The purpose – and outcome – of any digital content, whether that be a social media post, a blog or an EDM (electronic direct mail), is that it will reach someone and be consumed. Research at the digital strategy phase allows for your content to be targeted and seen by those you want to engage.
- Where’s the best place to start when constructing a digital strategy?
In order to create a digital strategy – a plan of attack for a brand that truly speaks to who they are and who they want to be – I need to fully immerse myself in what they do so that the end result feels as though it’s been crafted in-house. This usually begins by meeting with key business stakeholders for a complete brain dump on their part (their offering, their customer, their strengths, their weaknesses, their current digital output, their digital likes and dislikes, their projected sales etc.) as well as understanding what pre-planned promotions, product launches and events are in place for the next 3-6 months. These steps are the foundation on which I build my strategies, so you could say they’re non-negotiable!
- Do you believe every business should have some sort of a digital plan?
Embracing all things digital can be overwhelming for some brands and business owners, but it’s unavoidable. Consumer habits have changed from bricks and mortar stores to online shopping, and information gathering shifting from magazines and catalogues to social media and blogs. If you want your brand to thrive, let alone be relevant, you need to have a digital presence – and what kind of presence you have all depends on a solid digital strategy.
Want to chat to Michaela and our team about putting together a bespoke digital strategy for your brand? Contact us: info@staging.project-progress.net to find out more.
The ultimate guide to Instagram stories
Instagram continues to climb the ranks of popularity when it comes to social media platforms and it’s not hard to see why! Interestingly, more and more users are shifting their attention to Instagram stories, which means brands should be utilising the feature to help build brand awareness and increase engagement rates. We’ve put together a guide on all things Instagram stories to help you conquer this fun feature of Instagram!
Location, Mentions & Hashtags – Including hashtags, mentions or a location in your story is a great way to increase discoverability and get it seen by more people – even users that don’t follow you will be able to see it!
GIFs– These are huge right now. Everyone is having a lot of fun adding quirky GIFs to their stories whether it’s wine glasses clinking or a piece of pizza dancing. They’re something a bit different to your plain ol’ text and will make people smile so why not use them!
Polls– Who doesn’t love a good poll? Pasta or pizza? The Notebook or The Holiday? Polls are a fun way to encourage users to engage with your brand through stories. There’s a new poll feature too called the ‘emoji slider’. It allows users to decide how much they like or dislike something with the help of an animated emoji on a sliding scale.
Sharing posts to your story– An exciting new feature of Instagram Stories is that you can use it to cross-promote your content. From your profile, you can choose to share your latest post/s to your story. By doing so you can drive more engagement by encouraging your story viewers to view your post and ultimately get more eyes on your content.
Highlights – Back in the beginning, Instagram stories were ephemeral in nature as they only lasted for 24 hours. This is still the case, but Instagram created an option to extend their life and it’s called ‘highlights’. You can now save your stories and they will live permanently on your Instagram profile until you delete them. Your highlights section isa creative way to express your brand, show off products, drive traffic, or market your business!
It’s obvious that Instagram stories can benefit your business, and with Instagram introducing IGTV, we imagine a lot more people are going to migrate to Instagram and stay there. Instagram are trying to be a one stop shop for all things social, so now is the time to embrace all its affordances for your business!
If you think your business could benefit from a greater Instagram presence, and would like a little help doing so, shoot us an email – we’d love to chat with you about your digital strategy!
